Service Dispatcher chez Harry Brown's

Description

  Job Summary:

We are seeking an Automotive Service Dispatcher?to join our growing team. Full-time Monday-Friday, no evenings, or weekends!

Duties/Responsibilities:

· This position organizes and distributes service jobs to the technicians to insure timely, high-quality repairs 

· Stay informed of each technician’s workload giving them the right work, the right amount of work, at the right time

· Coordinate and schedule service appointments with technicians and customers

· Monitor and track service orders to ensure timely completion

· Communicate with Service advisors regarding service updates, delays, or changes

· Greet customers as needed and assist Advisors with Customer loaner needs

· Drive exceptional customer experience

Requirements

  Required Skills/Abilities: 

· Ability to multitask and prioritize tasks effectively

· Familiarity with phone systems and customer service protocol

· Strong organizational skills and attention to detail

· Excellent communication skills, both written and verbal

· Mechanical knowledge/experience is beneficial