Murray Ops Assistant Trainer chez Rotech Healthcare Inc.

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

• Creates and maintains constructive working relationships with management staff and executive staff
• Ensures consistent communication of the Murray process flow, compliance information by utilizing available mechanisms (i.e., DME regional center websites, internal and external newsletters, web boards, inter-company websites, reimbursements Q/A, etc.)
• Participates in department and company meetings, events, etc.
• Provides clear documentation on training for each Murray associate
• Remains current in company processes and changes through review of pertinent publications, newsletters, workshops and self-study
• Reports findings and resolution of problematic issues and areas as well as general guidance to the Murray leadership staff on how to manage and prevent similar situations from reoccurring
• Reports to the Murray Training Manager the status of all training projects
• Responsible for development of written and electronic training materials
• Responsible for ongoing training of Murray staff as new processes or process failures are identified.
• Responsible for on-site Murray training to include problems identified by the Murray management, supervisory staff, or Internal Audit (e.g.; excessive paperwork errors, payer education, timeliness issues, working reports assistance and etc.)
• Work directly with Murray Training Manager to plan and prepare for Murray new hire training
• Performs other duties as assigned

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Bachelor’s degree from an accredited college or university in healthcare or related field is desired
• One year directly-related experience; or an equivalent combination of education and directly-related experience in durable medical equipment prosthetics orthotics and supplies (DMEPOS), billing and collections and training
• Experience in Rotech operations preferred
• Experience with Medicare coverage and billing guidelines for DMEPOS is preferred
• Extensive experience with HRCM and/or eIntake preferred
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Interprets a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Lift and carry up to 10 pounds
• Requires close vision to small print on computer and or paperwork
• Requires sitting 80%, walking, standing 20%, talking or listening

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Type on a computer and or a tablet
• Understanding use of all applicable home medical equipment and supplies

Work Environment

• Office environment

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities 
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.