Recreation Operations Supervisor (Specialized Recreation, Mature Adults, Lyon Park Rec. Center) chez City of Durham, NC

About the Department

Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Hiring Range: $63,516.00 - $82,570.80/ year
Workdays/Hours: 8:30 am - 5:30 pm, Monday through Friday, with some evenings and weekends. 

This position is devoted to providing mature adult, inclusive, and special needs recreation programming and activities and management of recreational facilities. Provides supervision of recreation programs, facilities, or multiple operational areas within a recreation facility. Responsible for overseeing program administration and implementation as well as full- and part-time staff. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction. An incumbent is responsible for coordinating recreation and leisure activities for the City and surrounding communities including arranging and assisting with special events; supervising personnel; creating community partnerships; interacting with community organizations; leading projects; monitoring project budgets; securing equipment; contracting vendors, entertainment and equipment; working with volunteers and community organizations; developing joint ventures with outside agencies; and serving on community-based committees.

Supervises support staff, including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.

Position Duties

•Coordinates an assigned recreation programming area including planning, prioritizing, developing, implementing, evaluating, and promoting programs and events; develops and implements project plans, goals, objectives, and operational strategies; supervises staff, including planning, assigning, and evaluating work, training and coaching; ensures adequate staffing levels; attends and facilitates meetings; and ensuring recreation programming and facility safety, operational efficiency, and compliance with applicable regulations, policies, and procedures.
•Administers program, event, and/or project budgets; monitors expenditures; prepares cost estimates; researches and analyzes financial and related data; and makes budget recommendations.
•Manages recreation facilities including coordinating facility usage and scheduling; assesses program, project, and event needs; monitors inventories; oversees equipment safety and inspections; determines replacement and purchasing needs; coordinates purchase and equipment installation; and ensures compliance with applicable regulations, policies, and procedures.
•Prepares, reviews and maintains reports, records, promotional materials, and other documentation; reviews proposals; maintains databases; researches and analyzes information; develops and makes recommendations; and reviews work to ensure accuracy and completeness.
•Provides customer service; collaborates with community organizations, residents, volunteers, vendors, and City departments or external agencies; serves on community committees; establishes partnerships; investigate complaints and resolves escalated customer services issues; provides facility tours; develops materials to promote programs and events; and executes marketing plans and promotion of programs and facility use.
•Serving as the department liaison for the Mayor’s Committee for People with Disabilities.
•Meeting with programming units to promote and review inclusion opportunities.
•Assisting with creating policies and trainings for inclusion.
•Reviewing and writing accommodation plans for participants.
•Working with schools and the community to promote inclusiveness.

KNOWLEDGE OF:
•Supervisory principles, practices and techniques (based on assignment).
•Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment).
•Recreation programming and facility management.
•Community engagement principles.
•Practices and methods of coaching and leading the work of others (based on assignment).
•Principles and practices of program administration and management.
•Principles and applications of critical thinking and analysis.
•Principles and methods of qualitative and quantitative research.
•Best practices, trends and emerging technologies.
•Project management principles.
•Principles and practices of budget development and administration.
•Principles and practices of effective oral presentations.
•Applicable federal, state and local laws, codes, regulations (based on assignment).
•Customer service principles.
•Specialized equipment relevant to area of assignment.
•Modern office technology.

SKILL IN: 
•Supervising and evaluating staff performance.
•Training and coaching staff.
•Managing multiple recreation programs and/or facilities serving diverse constituencies.
•Overseeing the implementation and adherence to quality assurance and standards.
•Developing policies and procedures.
•Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
•Researching industry trends, solutions and best practices.
•Interpreting, monitoring and reporting financial information and statistics.
•Authoring and preparing original reports, documents and presentations.
•Exercising political acumen, tact and diplomacy.
•Facilitating group discussions and building consensus using persuasive reasoning.
•Preparing and managing budgets and related reporting.
•Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
•Providing customer service.
•Utilizing a computer and relevant software applications.
•Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Minimum Qualifications

• Bachelor's degree in recreational therapy or a related field.
• Two years of recreation program management, facility management experience, OR recreation supervisory experience.
• A valid Adult and Pediatric First Aid/CPR/AED– with Anaphylaxis and Epinephrine Auto Injector Certification within the first six months of employment.
• Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
• Incumbents assigned to recreation must satisfy credentialing requirements established by the City based on assignment.

Other Qualifications

•NCTRC (National Council for Therapeutic Recreation Certification) as a Certified Therapeutic Recreation Specialist (CTRS) upon hire and obtain the NCBRTL (NC Board of Regional Therapy Licensure) within one year of employment. Must maintain both certifications throughout employment.