Manager- Contact Center Technology Products chez AdventHealth Central Florida

Guest Services Specialist - AdventHealth -  

Top Reasons to work at AdventHealth - 602 Courtland St, Orlando, FL

You Will Be Responsible For:

• Strong understanding of Contact Center technology
• Can effectively display knowledge as a Subject Matter Expert (SME) on Contact Center Enterprise Applications
• Displays expertise in understanding the business needs and working to provide technical leadership to meet those needs  
• Maintains a technological aptitude to master programs and technologies, including telephony, electronic health records, CRM, analytics, and other potential systems
• Ability to articulate the mission of AH and the CxC
•  • Experience and proven track record with large-scale change management in a healthcare setting 
• • Proven team builder with experience in developing organizational culture • 
• Proven ability to use data analytics to drive operational, quality, and financial performance in accordance with department and organizational goals Effective at championing a compelling vision and leading by example, guiding teams through difficult transitions •
• Responsive to ever-changing, fast-paced healthcare landscape • Demonstrated interpersonal, customer relations, and communication skills • Ability to lead or facilitate training and education •
•  Personal integrity and an ability to work under stress • 
• Strong organizational and coordination skills • Proficiency in Microsoft Suite programs and Adobe •
•  Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems

KNOWLEDGE AND SKILLS PREFERRED:

 • Strong understanding of healthcare terminology (medical terminology)

 • Experience in contact center management and/or supervisory duties 

• Experience in a healthcare setting 

EDUCATION AND EXPERIENCE REQUIRED:

 • Bachelor’s degree and/or higher education level or completed coursework in business or health services administration or 

• 5 years of relevant experience EDUCATION AND EXPERIENCE PREFERRED: 

• Master’s degree in business administration, healthcare management, or associated field