Manager, Service Operations chez CAMPBELL OIL COMPANY INC

Description

Campbell Oil Company Service Operations Manager

Elizabethtown, NC

Join us as we grow together personally and professionally!  Four Generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store, or restaurant, we are a family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.  

POSITION OVERVIEW

The Service Division Manager is responsible for the full operational oversight of the company’s Service Division, which includes Truck Shop, Field Petroleum Service, Propane Service, Aviation Fuel Support, and Mobile Mechanics. This individual ensures that all service work is executed efficiently, safely, and profitably. The role requires strong leadership, organization, and communication to manage personnel, customer expectations, inventory, and job tracking across multiple disciplines.

. A detailed Job Description will be available when you begin employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs:  Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

Team Leadership & Workforce Management

• Lead and manage all technicians, lead techs, and supervisors across all service sub-divisions
• Oversee technician scheduling, time tracking, and labor cost management
• Ensure clear communication between field teams, office personnel, and leadership
• Conduct performance reviews and support staff development and training

Operational Oversight

• Maintain day-to-day operations across the Truck Shop, Petroleum Field Service, Propane, and Aviation Fuel units
• Monitor job progress, resolve field issues, and sign off on completed work
• Ensure full compliance with SOPs, safety policies, and industry regulations
• Work closely with dispatch and service coordinators to balance workload

Financial & Performance Management

• Monitor labor efficiency, job profitability, and billable hours
• Approve payroll entries, manage overtime, and ensure labor stays within budget
• Track division-level KPIs, rework rates, and safety metrics
• Participate in quarterly and annual budget planning

Inventory & Equipment Coordination

• Oversee inventory levels, parts ordering, and tool availability for all teams
• Ensure mobile units and service trucks are properly stocked and maintained

Customer Relations & Communication

• Support customer service by resolving escalated issues
• Help maintain a professional image for all field and in-house teams
• Communicate delays, completions, and material needs as needed with clients and internal stakeholders

Qualifications

Qualifications:

• 2+ years of experience in service management, fleet maintenance, or industrial field operations
• Prior experience overseeing multi-discipline teams preferred (e.g., mechanics, field techs, fuel/propane services)
• Proficient in job tracking software, time management systems, and Microsoft Office
• Ability to manage competing priorities in a fast-paced, service-driven environment
• Strong leadership, communication, and conflict resolution skills

PHYSICAL DEMANDS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment, and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 20 lbs. This position is inside and outside around heavy equipment and noise. The employee may be required to climb into or under vehicles to assist with diagnosing problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.