Customer Service Representative (Stanley, WI) chez Ambassador Supply LLC

Description

 Position Purpose: To provide exceptional customer service while managing walk-in guests and providing phone and email support as part of a successful sales team. 

Core Value Expectations:  

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.  

• Provide distinctive quality and unparalleled customer service both internally and externally.  

• Demonstrate and promote integrity, respect, and teamwork. 

• Invite others to help you grow through living authentically with nothing to prove, lose or hide. 

• Evidence humility by actively receiving, teaching, and mentoring.  

Primary Role Expectations:

• Greet walk-in customers with a smile and evaluate their needs.  

• Direct customers to an inside sales representative or other appropriate employee. 

• Print customer pick-up paperwork. 

• Keep the counter area clean and well merchandised.  

• Become acquainted and proficient with post frame and shed construction methods.  

• Become acquainted and proficient with our price book.  

• Become acquainted and proficient with our various product lines.  

• Become acquainted and proficient with our lead tracking software. 

• Invoice customers for building materials. 

• Process sales orders and payments using our Point-of-Sale system. 

• Complete basic quotes. 

• Other duties as assigned. 

Requirements

Qualifications:  

• Regular and predictable attendance is an essential job function. 

• Great customer service skills are a must!  

• Have excellent communication and interpersonal skills with a positive attitude.  

• Outstanding organizational skills with the ability to multi-task.  

• Ability to work with little supervision and track multiple processes in a fast-paced environment.  

• Building materials experience is a plus. 

• Strong problem-solving skills and the ability to exercise sound judgement and make decisions.  

• Need to be independent, self-motivated and a team player.  

• Must have mathematical skills commensurate with position.  

• Detail oriented.  

• Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook). 

Education and Experience Requirements: 

• High school diploma or GED.  
• Previous experience in the construction industry is preferred.  
• 1-year previous customer service experience preferred. 

Physical Requirements: 

• Must be able to lift at least 25 lbs.  

• Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.