Software Engineer- Production Support chez Community Health Network of Connecticut, Inc. (CHNCT)

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a Software Engineer- Production Support. This is a full time, hybrid position requiring 2 days per week onsite in our Wallingford, CT office. 

Primary Responsibilities: 

• The Software Engineer- Production Support will monitor, maintain, and troubleshoot our enterprise applications ecosystem, including Azure cloud services, .NET web applications, microservices, SQL databases, and Windows applications.

Tasks Performed: 

• Provide L2/L3 production support for .NET Framework and .NET Core/5+ web applications
• Respond to and resolve production incidents within defined SLA timeframes
• Perform root cause analysis for recurring issues and implement permanent fixes
• Perform code changes for complex technical issues
• Troubleshoot Azure Function Apps.
• Support Azure Logic Apps workflows, connectors, and integration scenarios
• Manage and troubleshoot Azure Data Factory (ADF) pipelines, including data movement and transformation activities 
• Investigate failures in Azure service integrations and resolve connectivity issues
• Monitor and trouble shoot microservices
• Investigate communication failures and API gateway issues
• Support message queue systems (RabbitMQ, Azure Service Bus) and event-driven architectures
• Serve as primary point of contact during production incidents and coordinate resolution efforts
• Document incidents, resolutions, and lessons learned in ticketing systems
• Conduct post-incident reviews and contribute to continuous improvement initiatives
• Collaboration & Documentation
• Work closely with development, QA, and DevOps to improve application stability
• Provide feedback to development teams on production readiness and operational concerns
• Other duties as needed.

Essential Functions: 

• Application Support & Monitoring
• Azure Cloud Services Support
• Microservices Support
• Serve as primary contact for Incident Management
• Collaboration & Documentation
• Working closely with development, QA, and DevOps to improve application stability, providing feedback to development teams on production readiness and operational concerns.

Desired Education: Four years post-secondary schooling

Desired Degree: Bachelor's degree

Desired Major:  Computer Science, Information Technology, or related field

Desired Job Experience: 5-7 years of related experience including supporting Azure Function Apps, including triggers, bindings, and monitoring; hands-on experience working with Microsoft Azure cloud platform; production support experience with .NET applications; Azure Logic Apps, including workflow design, connectors, and troubleshooting; Azure Data Factory (ADF), including pipeline monitoring, debugging, and data integration patterns. Extensive experience with C# and the .NET framework. Strong proficiency in SQL server, including T-SQL, stored procedures, performance tuning, and executing plan analysis. Understanding of microservices architecture patterns and RESTful APIs. Knowledge of CI/CD pipelines and deployment automation. Experience with monitoring and logging tools. Proficiency in PowerShell, MongoDB, Redis, RabbitMQ, and GitHub.

Other Qualifications: 
Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills for interacting with technical and non-technical stakeholders. Ability to work under pressure during critical production incidents. Strong time management and prioritization skills. Customer-service oriented mindset with focus on user experience. Preferred Qualifications include: Azure certifications (Azure Administrator Associate, Azure Developer Associate, or Azure Solutions Architect); Experience with additional Azure services (Azure Kubernetes Service, Azure API Management, Azure Event Grid); Knowledge of message broker systems (RabbitMQ, Azure Service Bus); and Experience with version control systems (Git, GitHub).

CHNCT Offers Great Benefits:

• Medical, dental and vision coverage options
• Flexible spending and health savings accounts
• Group term life insurance
• A 401(k) plan with company-match and immediate vesting
• Voluntary accidental injury coverage
• Tuition reimbursement and continuing education opportunities
• A generous paid-leave bank and company holidays
• Wellness program

We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.