Senior Manager, Enterprise Payments Product Operations chez American Express

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3Evalues%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAs part of the Global Merchant %26amp; Network Services group (GMNS), the Network %26amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over %241.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EHow will you make an impact in this role?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThis newly created role of Senior Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe successful candidate will play a key role in operational resiliency, risk management, and governance activities, with a strong focus on ensuring continuity of critical payment processes, resilient design, and readiness across the enterprise. The role will also contribute to other product operations and risk oversight initiatives such as issue management, new product approvals, and operational readiness—ensuring the delivery of compliant, stable, and well-governed payment solutions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAs this team is in the process of being formed, the successful candidate must be comfortable working in a dynamic environment where priorities and responsibilities may evolve.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe governance team is responsible for a broad range of product operations and risk oversight initiatives, including Operational Risk Events, issue management, audits and exams, new product approval processes, operational resiliency, and other governance-related functions. Flexibility, adaptability, and a willingness to take on new tasks as the organization grows will be key to success.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EKey Responsibilities%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ELead and coordinate operational resiliency activities across Enterprise Payments, ensuring critical payment processes are identified, tested, and able to recover within defined tolerances.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EMaintain and enhance resiliency documentation, including self-assessment, scenario testing and analyses, and ongoing performance monitoring and incident management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EConduct and coordinate resiliency testing to validate end-to-end readiness and identify areas for improvement.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPartner with Product, Technology, Risk, Control Management and Compliance teams to embed resiliency requirements into product lifecycle management and operational processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ETrack, report, and remediate resiliency gaps or weaknesses, ensuring timely action plans and visibility to leadership.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESupport enterprise-wide resiliency initiatives, aligning with global standards, regulatory expectations, and internal policy requirements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EUse data and analytics to assess trends, test outcomes, and resiliency performance metrics to drive continuous improvement.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECollaborate with the stakeholders to ensure resiliency considerations are fully integrated into operational risk frameworks and product governance routines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in other product operations or risk oversight initiatives as needed to support broader enterprise priorities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:120%;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EMinimum Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EStrong understanding of operational resiliency principles and assessment frameworks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience with global non-card payments (ACH, wire, RTP) preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFamiliarity with operational risk and resiliency testing methodologies, and data analysis techniques.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAnalytical mindset with strong problem-solving and continuous improvement skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EProven ability to work autonomously and adapt quickly to shifting priorities and multiple demands.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EStrong project management skills for coordinating cross-functional testing and delivery in complex, matrixed environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExcellent collaboration and stakeholder management skills, with the ability to influence and build relationships across teams and geographies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EStrong written and verbal communication and presentation skills, with the ability to synthesize complex information for various audiences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EProficient with power point and excel for basic reporting, tracking and presentations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEffective time management and prioritization skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:120%;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;text-autospace:none;vertical-align:middle;%22%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EA proactive, resilient, and positive attitude.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Calibri;font-size:14.0pt;margin-bottom:5pt;margin-top:5pt;%22%3E%3Cspan style=%22color:#212121;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/p%3E%3Cp style=%22color:#212121;font-family:Calibri;font-size:14.0pt;margin-bottom:5pt;margin-top:5pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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