Clinical Supervisor chez Berman Skin Institute

                                                       Clinical Supervisor

JOB SUMMARY:

This position is responsible for the planning and coordinating of the daily activities of the medical practice with regard to the medical support staff. Responsibilities include: ensuring proper coverage in all clinical areas; staff development; and compliance oversight with local, state and federal regulations such OSHA and HIPAA. Excellent communication skills in a multicultural and multigenerational workforce. Additional duties include efficient use of resources, budgeting, quality assurance and process improvement.

RESPONSIBILITIES:

Administrative:

• Directs, manages and supervises clinical services in accordance with governmental, regulatory, and practice policy and procedures.
• Ensures the needs of each clinical department are met by maintaining appropriate staffing levels. Interviews, recommends hiring of, orientation, trains, assigns work to, and, when necessary, disciplines and recommends separation.
• Maintains a communicative and collaborative relationship with the physicians, mid-level providers, practice managers and corporate administration to deliver guidance to clinical staff, maintain best practices and consistently deliver a high-quality product to patients and providers.
• Adherence to HIPAA-HITECH, keeping strict confidentiality under these regulations.
• Ordering medical supplies, cosmetic supplies, store products and specimen/biopsy supplies with an emphasis on cost control.
• Schedules preventative maintenance and repair of clinical office equipment (i.e. lasers, autoclaves, exam chairs).
• Fosters a positive working relationship with referring providers, vendors and laboratories.

Operational:

• Interacts with patients as necessary to support the clinical staff including the following:
• Promptly answers and responds to incoming phone calls/electronic portals;
• Answers questions and requests regarding follow-up care, prescriptions, laboratory results, etc.;
• Documents all questions, requests, and answers in EMR;
• Contacts patients to explain diagnosis of skin cancer, other abnormalities, and assist in the scheduling of treatment/surgery;
• Informs provider of lab work / pathology results and abnormalities;
• Screens calls for physician(s) as appropriate;
• Reviews blood/lab (biopsy) reports with other medical assistants and staff as appropriate;
• Photographs the patient's conditions as requested by physician(s); and
• Confirms reporting compliance with state and federal registries.
• Enforces confidentiality of all patient information by all clinical employees.
• Ensures the clinical procedure manual is complete and up to date.

Inventory control:

• Maintain medical and drug supplies and cosmetic consumables meet patient volume and demand;
• Periodically monitor inventory for expiration dates: discard expired drugs, products and supplies; and
• Secure necessary equipment.
• Identify problems that may adversely affect patient experience. Be able to apply corrective action or to notify Practice Administrator of these problems. Document these activities.
• Records accurate and complete patient information on laboratory requisition forms, specimen and blood containers, and documents in EMR/Log book.
• Ensure specimens are properly handled, labeled correctly and ready for courier.
• Timely processes pathology reports, (CLIA-including checking computer for report entry/results)
• Oversees the sterilization process of instrumentation including decontamination, sterilization and package integrity.
• Assures equipment is maintained functional at all times.
• Confirms exam/procedure rooms are clean, orderly and stocked according to established PAR levels

OTHER FUNCTIONS:

• Performs and documents periodic staff meetings and educational in-service including but not limited to OSHA, CPR and HIPAA.
• Ongoing responsibility to learn and understand all pertinent information affecting job role and the advancement of patient care.
• Monitors drug samples and sales people and ensures drug reps do not stock unassisted.
• Maintains a clean and safe work area.
• Remains in compliance with OSHA-Bloodborne Pathogen Standard guidelines including universal precautions, personal protective equipment, and environmental standards, etc.
• Remains in compliance with OSHA/Hazardous Communication Standard guidelines and Clinic Laboratory Improvement Act Standards.
  

JOB REQUIREMENTS:

• 5+ years’ experience in as a medical assistant or greater with supervision experience
• Experience with clean and sterile techniques, injections, documentation in an electronic medical record
• Certified Medical Assistant, LPN, RN or greater in the Sciences from an accredited school/program
• Technological competence
• Excellent soft skills
  
  

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Retirement plan
• Health Savings Account