Employee Services Manager chez Gtweed

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Essential Duties & Responsibilities

Leadership & Operations

• Build, coach, and inspire a high-performing global HR Shared Services team focused on innovation, accountability, and continuous improvement.

• Oversee the daily operation of the HR Service Center, including case management, tiered issue resolution, knowledge base maintenance, and SLA performance.

• Partner with HR COEs and IT to align technology, processes, and integrations across HR, Payroll, training and vendor systems. 

• Serve as escalation point for complex HR issues requiring nuanced judgment, confidentiality, and collaboration across HR, Legal, and leadership teams.

• Ensure alignment between HR operations, compliance, and employee experience initiatives in support of Greene Tweed’s business goals.

Employee Relations & Compliance

• Conduct and oversee internal investigations in partnership with Legal and HR leadership, ensuring fairness, objectivity, and timely resolution. 

• Make recommendations ranging from company policies and procedures to individual investigations.

• Provide coaching and guidance to managers, HR business partners, and employees regarding performance, conduct, and policy matters.

• Identify and monitor regulatory requirements impacting HR programs and processes, ensuring compliance with federal, state, and local employment laws.

• Develop and deliver training programs on harassment, discrimination, ethics, and workplace standards.

• Partner with HR leadership and Legal to manage compliance reporting, audits, and responses to external agencies.

• Support labor relations strategies, collective bargaining preparations, and dispute resolution efforts as needed.

Program & Project Management

• Lead HR Shared Services projects and enterprise-wide HR initiatives, ensuring timely execution, risk mitigation, and measurable outcomes.

• Serve as a strategic partner and “quarterback” in the HR roadmap development, aligning Shared Services priorities to enterprise HR programs (onboarding, engagement, compliance, and retention).

• Drive operational excellence through spearheading a series of Quarterly Business Reviews to monitor progress of our HR Roadmap; provide regular (monthly) updates to HR Leadership team.

• Coordinate governance activities across HR—including policy reviews, employee committees (ERGs), and compliance programs—to ensure consistency and collaboration.

• Partner with Legal to ensure HR practices support a safe, compliant, and inclusive workplace.

Analytics & Continuous Improvement

• Analyze HR service and ER metrics to identify performance gaps and improvement opportunities.

• Develop and deliver executive-ready dashboards and presentations summarizing key insights, risks, and outcomes.

• Leverage automation and technology (e.g., Workday, Ivanti) to enhance service delivery and compliance tracking.

Collaboration & Global Partnership

• Partner across global HR, Legal, and business functions to deliver integrated, proactive HR solutions across regions.

• Build strong relationships across manufacturing and corporate environments to ensure alignment between HR programs and operational priorities.

• Actively participate as part of the extended HR Leadership Team, contributing to organizational strategy, HR policy development, and driving the delivery of proactive HR solutions.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree or HR certification (SPHR/SHRM-SCP) preferred.

• 10+ years of progressive HR experience, including HR operations, shared services, employee relations, or compliance; 5-7 years of experience with complex employee relations & investigations.

• Strong working knowledge of employment law, investigations, HRIS (Workday or similar), and ticketing platforms (ServiceNow, Ivanti, Zendesk).

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Thorough understanding of negotiation techniques, dispute resolution and demonstrated ability to remain tactful, calm, and objective in controversial and/or confrontational situations.

• Demonstrated success leading HR programs, projects and portfolios with cross-functional impact.

• Proven ability to lead change, communicate effectively at all levels, and influence outcomes through data and storytelling.

• Customer-service oriented mindset with exceptional communication, problem-solving, and judgment; ability to influence and coach at all organizational levels.

• Manufacturing industry experience and union/labor relations familiarity preferred.

Note:  This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor.  All requirements are subject to change and updates.

We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

Equal Opportunity Employer:

Greene, Tweed is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

Drug Free Workplace:

Greene, Tweed is a Drug Free Workplace.  Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means.