Sr. Manager Global Client Delivery – Strategic Accounts chez Digital Realty Trust, L.P.

Position Title: Sr Manager Global Customer Delivery - Strategic Accounts

Location: Ashburn, VA – ON SITE ROLE

Your role 

Single point of contact for all in region or global customer project deliverables per the contract terms, including coordination across all internal functions, processes, and people to enable effective and seamless service excellence with globally consistent customer experience. The position reports to the Director Global Customer Delivery - Strategic Accounts or Implementation Service Global Lead.

What you’ll do 

• Act as the single point of contact for a single or multiple global strategic accounts for all in region or global project (includes hyperscale and colocation/edge nodes) providing a global consolidated view of all activities related to pre and post commissioning work. 

• Partner up with Sales, Solution Engineering, PMG and any other internal functions in negotiation of contract/SO terms.

• Accountable for adherence to and delivery per project contract/SOW terms. 

• Partner with D&C and Implementation Services to ensure project SOW and project cost are validated before being presented to the customer. Obtain approval from the customer and facilitate mobilization of all relevant teams.

• Host internal KOC.

• Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigating actions are fully understood and communicated in an effective manner to customers.

• Partner with DE&C and Implementation Services to ensure project updates are completed, escalated for aggregation, and made ‘customer ready’.

• Collaborate with CSMs to assist in the development and maintaining of customer playbooks for Digital Realty’s most strategically important customers.

• Partner with DE&C and Implementation Services to ensure customer handover is delivered in a seamless fashion, includes customer verification documentation upload, and sign off.

• Ownership of customer commissioning reporting for pre-commissioning and post-commissioning projects.

• Participate in customer installation and Operational milestone check-in, including oversight of delivery and management of baseline schedule.

• Ownership of reporting of execution and closure of project punch list.

• Ownership of individual strategic customer accounts for all day 1 and day 2 project work within the region and/or globally.

What you’ll need

• College degree preferably technical (i.e.: Engineering, Telecom, Computer Science etc.)

• Minimum 10 years of experience in operations, data centre construction and/or in the telecommunications/engineering industry.

• Highly developed data centre industry knowledge, experience, and perspective with commensurate verbal, analytical, presentation and writing skills.  

• Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.

• Familiarity with construction accounting.

• Expert level knowledge with various forms of customer contracts and vendor agreements (MSA, AIA, SO, etc.).

• Advanced analytical and quantitative skills.

• Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.

• Must be a self-starter, proactive, flexible, and able to work within and meet deadlines. 

• Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment.

• Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project.

• Position requires 40 % travel to support regional/global portfolio. 

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.