Director of Mortgage Lending chez Securityplus Federal Credit Union

Description

About Securityplus Federal Credit Union:

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

About this Role:

Ready to elevate our member experience? Reporting to the Chief Lending Officer, the Director of Mortgage Lending provides strategic and operational leadership for all aspects of the Credit Union’s real estate lending operations—including origination, processing, underwriting, closing, and servicing. This leader ensures the mortgage department delivers exceptional member experiences while maintaining compliance, efficiency, and profitability.

The Director partners across departments and with external vendors to strengthen lending programs, streamline workflows, and develop innovative lending strategies that align with Securityplus’ mission of empowering members with financial security. This is a highly visible leadership role responsible for driving performance, ensuring regulatory compliance, and fostering a culture of collaboration, accountability, and excellence.

Requirements

Leading Mortgage Operations

The Director oversees all aspects of the Credit Union’s mortgage lending activities. This includes establishing and maintaining lending policies and procedures, ensuring adherence to state, federal, and NCUA regulations, and aligning operations with secondary market requirements. The Director maintains a comprehensive loan procedure manual and ensures staff training and compliance remain current with regulatory updates. Additionally, this leader oversees the sale of residential mortgage loans on the secondary market and the ongoing servicing of loans held in portfolio, striking a balance between operational efficiency and member satisfaction.

Driving Efficiency and Compliance

The Director promotes operational excellence through strong compliance, process management, and risk oversight. They are accountable for ensuring that all mortgage loans meet documentation and decisioning standards, aligning with federal, state, and investor guidelines. The Director collaborates with Compliance, Risk, and Audit teams to ensure the mortgage portfolio meets NCUA and CFPB standards. This role continually evaluates processes to identify efficiencies, minimize risk exposure, and maintain a culture of accountability and transparency. The Director also ensures departmental budgets, metrics, and reports reflect accurate performance and compliance data.

Strengthening Partnerships and Collaboration

The Director maintains and enhances relationships with appraisers, title companies, brokers, and secondary market partners to ensure seamless loan delivery and service quality. This includes monitoring mortgage rates, pricing, and marketplace competitiveness while recommending and implementing pricing and product strategies that meet member needs and institutional goals. The Director also evaluates external partners and identifies alternative vendors when needed to ensure quality, compliance, and cost efficiency. Through strategic partnerships and market insights, this leader ensures the Credit Union remains competitive and responsive to changing trends.

Fostering Team Growth and Development

The Director provides leadership, guidance, and support to the mortgage team by fostering professional development, accountability, and a commitment to excellence. They manage staffing schedules, approve leave requests, evaluate performance, and address coaching or disciplinary matters as necessary. This leader ensures that all team members have access to ongoing training and opportunities to strengthen their technical, regulatory, and customer service skills. By modeling the Credit Union’s CARES values, the Director promotes a culture of respect, transparency, and empowerment enabling each team member to contribute to organizational success.

Enhancing Member Experience

The Director ensures that all aspects of mortgage lending are designed to provide an exceptional, member-focused experience from application to closing. They promote proactive communication, transparency, and personalized service throughout the lending process, ensuring member needs are met efficiently and professionally. This leader collaborates with internal departments and cross-functional teams to design lending programs, campaigns, and service strategies that align with the Credit Union’s mission and values. Through innovation, responsiveness, and a focus on continuous improvement, the Director fosters a culture where every team member takes ownership of delivering outstanding service and results.

What You’ll Bring to the Table:

• NMLS licenses
• 5+ years of progressive experience in the mortgage banking industry
• Minimum 2 years of leadership experience
• Experience with secondary market real estate processes and mortgage servicing
• Strong knowledge of federal and state mortgage regulations
• Demonstrated success in strategic planning, risk management, and operational leadership
• Exceptional leadership, interpersonal, and communication skills

Preferred:

• Bachelor’s degree in finance, business, accounting, or related field
• 7+ years of progressive mortgage banking experience
• Experience with mortgage origination and servicing platforms
• Underwriting experience

Why You’ll Love Working at Securityplus:

 Mission-Driven Organization:

You’ll be part of a credit union that’s all about helping our members and communities thrive.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus.

Opportunities for Career Growth:

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance:

We believe in work/life balance. No burnout allowed here!

Culture of Fun and Collaboration:

No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Reasonable Accommodations Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.