HOTEL, FRONT DESK SUPERVISOR chez DoubleTree by Hilton Pittsburgh - Green Tree

Description

 The Doubletree by Hilton Pittsburgh - Green Tree is currently hiring for the position of Front Desk Supervisor. Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. If you would like to be a part of an environment where teamwork is emphasized, and individual excellence is encouraged then this is the place for you. Doubletree by Hilton Pittsburgh - Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.   

Work Location: In person 

Job Type: Full-time 

Salary:  $18.00 per hour    

Benefits:

• 401(k) matching
• Dental Insurance
• Vision Insurance
• Health insurance
• Life insurance
• Employee Discount
• Paid time off

The DoubleTree Green Tree offers participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels.

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend shift
• Holidays

Requirements

The Front Desk Supervisor is a hands-on leader that requires a strong knowledge of all aspects of the operation, ensuring complete guest satisfaction. Supports, directs and administers all areas of the Front Desk.

Essential Responsibilities:

• Assists in interviews and hiring process for Front Office department associates.
• Participates in training all Front Office associates.
• Has complete understanding of all Front Office staff's job descriptions and duties and is able to perform duties at any given time.
• Has full understanding of hotel reservations system and assists with reservations.
• Checks AM and PM discrepancy reports.
• Communicates with Housekeeping Department regarding guest rooms and requests.
• Communicates with the Engineering Department regarding any maintenance requests from guests.
• Promptly and professionally checks guests in and out of the hotel.
• Knows how and where to post all charges.
• Knows where to find all room rates and company codes.
• Gives directions to hotel facilities, rooms and local area attractions.
• Understands night audit procedures and is comfortable filling this position.
• Follows safety and security procedures and rules.

 Previous Hilton and OnQ operating system experience is a PLUS.