Customs Brokerage Team Lead chez A.N. Deringer

This position supports our Seattle, WA office and follows a Monday through Friday, 8:00AM to 5:00PM Pacific Standard Time Schedule.

This position oversees the import process, either directly or indirectly through direct reports, and ensures compliance with U.S. and foreign government laws and regulations.

Job Responsibilities:

• Guides customers through Customs and PGA requirements and processes by preparing and submitting documents, determining tariff and duty payments, tracking shipments and using the tariff coding system to classify shipments.

• Educates clients about customs regulations, international tariffs, shipping restrictions and insurance requirements.

• Resolves customer problems accurately and professionally.

• Assists subordinates as needed to complete the work of the department.

• Provide coverage for CHB operations when staffing needs arise throughout the region. 

• Responsible for the operation of the office when the manager is absent, unless the district manager is standing in for the manager.

• Seeks feedback from team regarding pain points with their work, and how we can improve processes/procedures to be more effective and efficient.

• Stays up-to-date on all Customs/PGA and Deringer procedure changes.

• Manage aging/unresolved audits, communicating status as needed to managers and employees, to assure completion and provide guidance and consultation as needed to help resolve issues.

• Perform routine and periodic Relationship Reviews, in coordination with Key Account Managers and our Sales team.

• Provide regional support to cross-training and development initiatives within the region, to assure continuity and operations. 

• Performs additional duties as assigned by management.

Required Qualifications:

• Highschool Diploma/GED

• Recent Customs Brokerage experience 

• Experience keying entries 

• Experience with PGAs

Preferred Qualifications:

• Licensed Customs Broker

• Previous supervisory/managerial experience

• Air and/or Ocean transport experience 

Competencies:

 All Deringer employees should be fully committed to the Core Values: 

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability    

 In addition, the following competencies are specific to this position: 

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. 

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. 

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. 

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. 

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. 

Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.    

Ready to join our team? 

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.   

Disclaimer:  

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.