Food & Beverage Manager, Full Time chez King Kamehameha Kona Beach Hotel / King Kamehameha Kona Beach Resort Courtyard by Marriott

Applicants 21 years of age or older welcome to apply

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Food & Beverage Manager, Full Time
Rate of Pay: $70,000 - $74,000

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Food & Beverage Manager to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for overseeing all food and beverage operations of the hotel and restaurant including: service, administration and profitability.

Essential Functions and Responsibilities of the job include but are not limited to:

____ Providing services that are above and beyond for guest satisfaction and retention.

____ Utilizing interpersonal and communication skills to lead, influence and encourage others;

advocates sound financial/business decision making; demonstrates honesty/integrity;

leads by example.

____ Encouraging and building mutual trust, respect and cooperation among team members.

____ Analyze daily activities for all outlets, which include daily, sales, covers and operational costs and concerns.

____ Improving service by communicating and assisting individuals to understand guest needs,

maintaining quality products in accordance with Company standards,

providing guidance, feedback and individual coaching when needed.

____ Monitor daily food and beverage costs while knowledgeable of fluctuating cost of sales. Partner with Purchasing Manager to discuss prices and daily invoices of required inventory.

____ “Walking the Floor” Daily involvement in customer service and hospitality. Maintains direct contact with all restaurant, luau and banquet patrons, and utilizing “feedback” for productive means in order to improve and enhance our positioning.

____ Identifying the developmental needs of others and coaching, mentoring, or otherwise

helping others to improve their knowledge or skills.

____ Supervising and managing team members. Managing all day-to-day food and beverage

operations. Understanding team members’ positions well enough to perform duties in

their absence.

____ Analyze, investigate, and resolve guest complaints.

____ Insures proper staffing levels for customer service goals.

____ Is in the guest area during high traffic times to assist the F&B associates and to ensure smooth operations.

____ Administering payroll edits, reporting and time & attendance policies.

____ Providing guidance and direction to subordinates, including setting performance

standards, monitoring performance and completing performance evaluations.

____ Analyzing information and evaluating results to choose the best solution and solve

problems.

____ Providing information to supervisors, co-workers, and subordinates by telephone, in

written form, e-mail or in person.

____  Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.

____ Maintaining complete knowledge at all times of: All hotel features/services, hours of

operation, daily house count, expected arrival/departures and all department policies and

procedures.

____ Handling complaints, settling disputes, and resolving grievances and conflicts, or

otherwise negotiating with others.

____ Interviewing hourly food and beverage candidates and make recommendations to

Director of Food and Beverage and Food and Beverage Managers on new hires, pay rates and terminations.

____ Responsible for purchasing all food and beverage items for restaurant with the

approval from the Director of Food and Beverage following policies and procedures set forth by Pacifica Hotel Company.

____ Ensure proper cash handling and tip pay out procedures are being followed.

____ Complete all required reports in a timely, accurate manner.

____ Provide assistance to other team members and departments to contribute to the best

overall performance of the department, restaurant and hotel.

____ Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Knowledge/Education/Experience: Proficient in Microsoft Office applications. Three (3) years experience in resort/ hotel food and beverage operations required. College degree preferred. Experience in a union environment is preferred but not required. TB clearance card required.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of restaurant and kitchen team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!