Employment Services Manager I (to establish a list) chez City of Detroit, MI

Description

The Employment Services Manager 1 class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. ?The Employment Services Manager 1 must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. ?Human Resources Assistants and Employee Services Consultants in a lower series report through this position. 

• Answers questions as a knowledgeable resource in one or more HR functional areas.
• Assists with training newer professional and technical staff.
• Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
• Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
• Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
• Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
• Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
• Develops goals, objectives and performance metrics.
• Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
• Manages assigned special projects and programs.
• Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
• Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
• Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

License / Certificates
May be required to periodically participate in continuing education opportunities in related professional development categories.?

Designations from the Society of Human Resources Management, International Personnel Management Association – HRHRCI

• SHRM-CP/SCP PHR/SPHR Certification preferred.