Leasing Specialist chez undefined

Who We Are

The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all communities we join.

We are honored to have been voted by our employees as one of the Albany Times Union's Top Workplaces for nine consecutive years, along with being named a national Top Workplaces USA employer for five consecutive years, most recently for 2025. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024! To learn more about us, please visit our website: https://www.ugoc.com/ 

Join Our Team!

We have an immediate need for a full – time Leasing Specialist to join the team at The Arbella at Bramble Hill, one of United Group’s professionally managed Active Adult (55+) housing communities located in Worcester, MA.  To learn more information about our property, visit https://www.arbellabramblehill.com  

• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
• Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
• Uses the on-site property management software, Entrata to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Job Overview + Requirements

Job Type: Leasing Specialist, non – exempt. $25 – 28 per hour plus bonus program. 

Work Hours: Full Time; Tuesday – Saturday, 9:00am – 5:00pm (nights and some weekends as needed)

Physical Requirements: Light lifting and carrying

Required Education: Bachelor’s degree or related experience in Sales/Marketing, Real Estate, Hospitality, or similar customer-service industry

Required Experience:  1 – 2 years in apartment leasing/sales/marketing in senior housing; residential property management and/or lease – up experience preferred.   Experience using Entrata software preferred.

Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication, sales and negotiation skills; Ability to solve problems involving residents and challenging situations.

Benefits + Time Off

Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1^st of the month following 30 days.

Dental + Vision – eligibility 1^st of the month following 30 days.

Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1^st of the month following 30 days.

401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1^st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.

Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.

PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.

Holidays – 10 Company Paid Holidays. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.