Customer Success Executive chez Alcumus






Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

At Alcumus, our customers are at the heart of everything we do. As a Customer Success Executive, you’ll be the driving force behind the renewal of customer memberships, ensuring every interaction delivers real value. You’ll build lasting relationships, provide exceptional service, and help customers get the most from their membership. Your ability to listen, advise, and act with integrity will directly contribute to the growth and success of both our customers and our business. 

To succeed in this role, you’ll bring a proactive, customer-centric mindset with a passion for building relationships and delivering outstanding service. You’ll be motivated by achieving results and thrive in a fast-paced environment where communication, organisation, and attention to detail are key. A consultative approach, commercial awareness, and enthusiasm for problem-solving will help you succeed and grow in this role.

Essential
Proven experience in telesales, account management, or customer service in a phone-based environment

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
 

>🍼 Enhanced Parental Leave 

>🌴Generous annual leave 

>🏥 Healthcare Plan

>💟 Annual Giving Day – an extra day to give back to yourself or your community

>🚲 Cycle-to-work Scheme 

>💰Pension scheme with employer contributions 

>🧬 Life Assurance – 3X base salary

>💸 Rewards Program – access to discounts and cashback  

>🏫 LinkedIn Learning License for upskilling & development 

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply: 

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.