Clinic Office Assistant chez FirstHealth of the Carolinas, Inc.

This position is a PRN/as needed position to work as a COA. 

Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.

Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).

Identifies barriers to communications.

Verifies insurance eligibility, scans insurance card, and photo ID.

Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.

Accurately and accordingly to policy, posts payments.

Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month.

Forward requests for Medical Records to Health Information Management Systems.

Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.

Recognizes how fraud and abuse interplay into daily role.

Any other duty as assigned but within the scope of practice for a COA by the clinic manager and or provider.

Education/formal training/licensure/certifications/experience:

High school graduate. One-year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted

in lieu of formal training.

Additional Skills:

· Experience with practice management systems.

· Office automation skills.

· Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.

· Strong interpersonal and verbal communication skills.

· Good organizational skills.

· Committed to and demonstrates excellent customer service when dealing with all types of

customers.