Laundry Supervisor chez Saracen Casino Resort

JOB SUMMARY

The Laundry Supervisor is responsible for overseeing the day-to-day operations of the laundry department, ensuring the effective and efficient washing, drying, folding, and delivery of linens,  and other laundry items. The Laundry Supervisor ensures that all laundry processes are in compliance with health, safety, and cleanliness standards, and leads a team to meet quality and production targets while maintaining a positive, fun and organized work environment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Supervise Laundry Operations: Manage the daily laundry processes, including washing, drying, ironing, folding, and sorting linens, uniforms, and other laundry items.
• Team Leadership: Lead, train, and supervise a team of laundry attendants to ensure high-quality service and productivity.
• Quality Control: Ensure all laundry is cleaned, folded, and delivered according to company standards. Inspect linens and laundry items for any damage, wear, or defects.
• Inventory Management: Monitor laundry supplies (e.g., detergents, fabric softeners) and order necessary stock when inventory levels are low. Maintain records of inventory and usage.
• Equipment Maintenance: Oversee the proper use and maintenance of laundry equipment, including washers, dryers, irons, and folding machines. Ensure equipment is clean, well-maintained, and functioning properly.
• Health & Safety Compliance: Adhere to all safety and sanitation standards, ensuring the laundry area is clean, organized, and free from hazards. Enforce proper handling and storage of chemicals and detergents.
• Scheduling: Create and maintain work schedules for laundry attendants to ensure adequate staffing during peak times. Ensure staff adhere to attendance and punctuality standards.
• Customer Service: Ensure the timely and accurate delivery of laundry items to other departments, guests, or clients as per the company's standards.
• Record-Keeping: Maintain accurate records of laundry volumes, service requests, inventory, and employee performance.
• Problem-Solving: Address any issues or concerns related to laundry operations, including damaged items or equipment malfunctions. Provide solutions and escalate when necessary.
• Budgeting & Cost Control: Assist in managing the department's budget by monitoring costs related to laundry supplies, energy consumption, and labor.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• High school diploma or equivalent (Associate’s degree in hospitality or related field preferred).
• Previous experience in a laundry environment, with at least 2-3 years in a supervisory or leadership role.
• Strong knowledge of laundry equipment, processes, and safety procedures.
• Excellent organizational and time-management skills.
• Ability to lead, motivate, and train a team.
• Strong communication skills and customer service orientation.
• Ability to handle multiple tasks and prioritize effectively.
• Physical stamina to lift heavy laundry items and operate machinery.
• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or equivalent experience required.
• Must have a professional appearance and be a team player.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be available to work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

 PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift and carry up to 75 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working.
• Manual dexterity and coordination to operate office equipment, including telephones and computers.
• Ability to operate in mentally and physically stressful situations.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an Equal Opportunity Employer.