Front End Supervisor-PT chez CLARKS MARKET INC

Description

This is a part-time position offering competitive wages and specific benefits, including a 401k plan with employer matching, company paid life insurance, supplemental insurance plans (STD, LTD, vision, etc.), employee assistance program, employee discount, ski/bus pass discount program, and more!  All benefits are subject to enrollment eligibility and plan provisions.

The Front-End Supervisor oversees daily activities of front-end operations in the grocery store. Responsible for supervising cashier staff, ensuring efficient checkout processes, and delivering exceptional customer service.

Supervision of Checkout Operations

• Oversees cashier activities to ensure efficient and accurate transactions.
• Monitors checkout lines to minimize wait times and ensure customer satisfaction.
• Addresses customer inquiries and resolves issues promptly.Works with Front End Manager to ensure appropriate staffing of checkout lanes.
•  Trains new cashiers on checkout procedures, customer service standards, and product knowledge.
• In collaboration with the Front-End Manager, addresses disciplinary issues or performance concerns according to company policies.
• Ensures front end staff receive breaks.

Cash Handling and Security

• Works with Front End Manager in managing cash registers, including opening and closing procedures, balancing drawers, and performing cash drops. 
• Enforces cash handling policies and security measures to prevent theft or fraud.
• Conducts regular cash audits and reconciles discrepancies.

Customer Service

• Greets customers and provides assistance as needed.
• Resolves customer complaints or escalates issues to the Front-End Manager or Store Leadership as necessary.
• Ensures a clean, organized, and welcoming checkout area.

Safety and Compliance

• Ensures safety protocols and sanitation standards are being follows.
• Ensures compliance with all applicable regulations, including food safety guidelines.

Qualifications

• Minimum age of 18.
• Previous experience in retail or grocery store environment, with at least 1-2 years in a supervisory or leadership role.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Proficiency in cash handling and point-of-sale systems.
• Knowledge of basic accounting principles and inventory management practices.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to stand for prolonged periods of time