Library Customer Service Specialist chez City of El Paso, TX
City of El Paso, TX · El Paso, États-Unis d'Amérique · Onsite
- Junior
- Bureau à El Paso
About the Department
MOS Code: None
Education and Experience: A High School diploma, GED or higher, and one (1) year of general office or clerical experience involving public contact experience.
Licenses and Certificates: Some positions may require a Texas Class "C" Driver's License or equivalent from another state.
Position Duties
Under general supervision, provide customer service in the use of the Library. Provide operation support of the organization's Circulation System and designated routine clerical and technical services in area of assignment.
Minimum Qualifications
Provide customer service and assist patrons in assigned area. Involves: Respond to inquiries and requests for library materials, services, and information. Proactively provide customer service and assist patrons through various aspects of utilizing the Library, including the Public Access Catalog (PAC), copiers, printers, and checkout of library materials. Answer reference inquiries, assist reference desk staff in responding to information. Resolve customer account disputes through interviewing methods, analyzing account information, investigating facts, communicating about the situation with patron, and recommending appropriate resolution. Respond to circulation related inquiries utilizing available electronic technology such as telephone or the internet. Responsible for trouble shooting basic technology problems. Inform patrons of library rules and policies. Instruct patrons in use of library equipment, software and computers. Reserve books or other library materials upon request of patrons. Explain upcoming or current programs and services. May serve as an Acceptance Agent and assist with the processing of passport applications. Keep abreast of changes in procedures, protocols and services.
Perform outreach activities and promote and deliver library programs. Involves: Participate in programming activities by assisting in setting up and dismantling displays, exhibits, preparing meeting rooms, and assisting in provision of classes or story time events. Promote library usage, programs, and services for assigned area and Library System. Maintain activity bulletin boards. Assist with setup and display of location special events. Assist with publicizing promotional materials for the library such as brochures, local news releases, and displays as directed by supervisor.
Perform material collection, sorting, shelving and repair assignments. Involves: Collect materials from book drops. Sort, discard, or repair damaged or outdated materials and books. Shelve materials according to Dewey Decimal System and shift materials on shelves or rack to maximize use of space. Review reading shelves to ensure books are in proper order. Prepare and process materials and periodicals for shelving or transfer to various branches or library locations.
Perform general administrative support for library functions. Involves: Deliver and pick up items as required. Order, receive, catalogue and distribute library materials. Input orders with major vendors using automated or manual system. Receive, unpack and verify deliveries content against purchase orders and invoices and release for payment. Adjust funding to reflect price changes and discounts. Verify compliance with vendor contracts. Cancel unfulfilled orders, correct wrong or damaged orders and update database. Assign classification numbers to materials in accordance with prescribed classification criteria. Implement cataloging procedures associated with computerized cataloging systems. Monitor library equipment to ensure proper operation. Photocopy, type, file and maintain records, files and databases. Answer phones, receive, count and deposit monies.
Perform outreach activities and promote and deliver library programs. Involves: Participate in programming activities by assisting in setting up and dismantling displays, exhibits, preparing meeting rooms, and assisting in provision of classes or story time events. Promote library usage, programs, and services for assigned area and Library System. Maintain activity bulletin boards. Assist with setup and display of location special events. Assist with publicizing promotional materials for the library such as brochures, local news releases, and displays as directed by supervisor.
Perform material collection, sorting, shelving and repair assignments. Involves: Collect materials from book drops. Sort, discard, or repair damaged or outdated materials and books. Shelve materials according to Dewey Decimal System and shift materials on shelves or rack to maximize use of space. Review reading shelves to ensure books are in proper order. Prepare and process materials and periodicals for shelving or transfer to various branches or library locations.
Perform general administrative support for library functions. Involves: Deliver and pick up items as required. Order, receive, catalogue and distribute library materials. Input orders with major vendors using automated or manual system. Receive, unpack and verify deliveries content against purchase orders and invoices and release for payment. Adjust funding to reflect price changes and discounts. Verify compliance with vendor contracts. Cancel unfulfilled orders, correct wrong or damaged orders and update database. Assign classification numbers to materials in accordance with prescribed classification criteria. Implement cataloging procedures associated with computerized cataloging systems. Monitor library equipment to ensure proper operation. Photocopy, type, file and maintain records, files and databases. Answer phones, receive, count and deposit monies.
Other Qualifications
For complete job specification, click here.
Note: This advertisement will be utilized to fill both part-time and full-time positions.
Note: This is a new advertisement for Library Customer Service Specialist. You must apply if you are still interested in this position.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
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