Collections Coordinator chez CommQuest Services Inc

Collections Coordinator

Real-world impact. Life-changing outcomes.

CommQuest seeks a Collections Coordinator to work at our Canton, OH main office. The Collections Coordinator is responsible for managing and monitoring self-pay accounts, coordinating collection activities, processing payments, and ensuring compliance with agency policies, HIPAA regulations, and industry standards. This role supports the Revenue Cycle team by accurately maintaining client accounts, facilitating realistic payment plans, and communicating effectively with clients and internal staff to resolve account issues.

In this role, you will:

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services – from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to [email protected].

What you gain:

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Monitor and manage accounts receivable aging for self-pay clients.
• Communicate with clients regarding account information and establish realistic payment plans; maintain and monitor payment plan logs.
• Handle delinquent self-pay accounts
• Resolve unapplied payments or refunds as required.
• Ensure accurate billing and address payer aging, appeals, and denials.
• Other duties as assigned

Schedule:

The work schedule is primarily Monday through Friday, 8 a.m.- 5 p.m.

Minimum Qualifications:

• High school diploma or GED required; Associate's degree in Finance or related field preferred.
• 1-2 years previous related experience.
• Knowledge and experience with computerized systems; experience with NextGen preferred.
• Prior experience in behavioral health billing highly preferred.
• Knowledge of confidentiality and HIPAA regulations.
• Must be willing to work overtime or adjust schedule on a weekly basis to meet the needs of the Finance and / or Billing Department.

Full-Time Benefits:

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.