Assistant Director, Student Financial Services Processing chez Browardcollege

Job Profile Summary

Under general direction, this position provides strategic and operational leadership for financial aid processing functions at the College. This role ensures compliance with all regulations, promotes the use of technology and automation, and delivers efficient, student-focused financial aid services that remove barriers to student enrollment, persistence, and completion.

  

Required Qualifications:

• Bachelor’s degree from an accredited institution.
• Minimum of six to seven years of progressively responsible student financial services experience, including 3 years in a leadership or supervisory role.
• Strong knowledge of federal and state financial aid regulations, policies, and procedures.
• Experience managing financial aid systems and automated processing (e.g., Colleague, PeopleSoft, Banner, or Workday
• Demonstrated ability to lead teams, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong analytical, organizational, and communication skills.

Preferred Qualifications:

• Master’s degree in Higher Education Administration, Business, or a related field.
• Experience working in a community college or open-access institution serving diverse student populations.
• Experience leading process redesign and automation initiatives.
• Familiarity with data reporting tools (e.g., SQL, Insights, Power BI, Tableau).

Essential Duties and Responsibilities:

Leadership and Strategy

• Direct the day-to-day operations of financial aid processing, including FAFSA/ISIR import, verification, corrections, awarding, and disbursement.
• Develop and implement strategies that promote accuracy, efficiency, and consistency in processing and system management.
• Supervise, train, and evaluate a team of Senior Financial Aid Analysts; foster a collaborative and service-oriented team culture.
• Monitor workload distribution, productivity, and key performance indicators to ensure service standards are met.
• Advise on operational effectiveness and system enhancements.

Financial Aid Processing and Systems Management

• Oversee the full financial aid cycle for all aid programs, ensuring timely processing that aligns with registration and disbursement schedules. Responsible for the daily processing calendar.
• Manage and maintain system rules, parameters, and automation to support packaging and awarding processes (e.g., Banner). Identifies issues and applies advanced knowledge to creatively manage complex situations as well as define risk mitigation and implement solutions.
• Partner with Information Technology and Enrollment Management teams to test, implement, and improve system processes and integration.
• Liaison with third party processing contractors and monitors their work.
• Coordinate disbursement activities and reconcile financial aid accounts in collaboration with the Bursar and Controller’s Offices.
• Lead process improvement initiatives to reduce manual workload and increase efficiency through automation and data-driven decision-making.

Compliance and Quality Assurance

• Ensure compliance with all federal and state regulations governing financial aid programs (Title IV, state grant programs, and institutional scholarships).
• Maintain and update standard operating procedures and internal controls that support audit readiness and data integrity.
• Prepare for and support internal and external audits, federal program reviews, and state compliance monitoring.
• Partner with the Financial Aid Compliance team to stay current on regulatory changes and communicate updates to staff.

Collaboration and Communication

• Collaborate closely with Enrollment Services, Academic Affairs, and Student Success teams to ensure smooth coordination of aid processes that support student retention and completion.
• Serve as a primary liaison to IT, Finance, and other departments regarding Banner setup, reporting, and compliance requirements.
• Provide training and communication for staff on new processes, regulations, and technology.
• Support the development of a student-centered service environment that prioritizes clear communication, accuracy, and equitable access to aid.

• Student-Centered Focus: Champions equitable access and removes barriers to financial aid.
• Leadership & Collaboration: Promotes teamwork and professional development across SFS and campus partners.
• Compliance & Accountability: Maintains integrity in all financial aid processing and fund management activities.
• Analytical Problem-Solving: Uses data and technology to improve processes and decision-making using independent judgment in reaching resolutions.
• Continuous Improvement: Seeks opportunities to enhance efficiency, accuracy, and service quality.

Knowledge, Skills and Abilities:

• In-depth functional knowledge and expertise in development and execution of project plans and delivery of results
• Requires application of professional theories to conduct analytical/problem-solving and technical skills
• Requires the application of functional expertise in related area and general knowledge in others IT areas
• Requires knowledge of multiple technology environments, programs, languages, etc.
• Ability to exchange information and collaborate with colleagues and peers within the College
• Ability to manage own work and work of others to unit performance standards for cost, quality, and output (e.g., demonstrated supervisory and  organizational skills, ability to set priorities for self and others, schedule work activities, allocate resources and provide appropriate feedback

Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Job Title

Senior Analyst, Information

  

Position Number

P0074725

    

Job Status

Full time Regular

    

Department

Student Financial Services

  

Location

Cypress Creek Administrative Center

    

Pay Grade

514

    

Salary

$72,431 - $86,012 (Salary commensurate with education and experience)

  

Work Shift

First Shift

   

Work Schedule

Monday – Friday/Weekends/Varies

   

Hours Per Week

40

   

Posting End Date

Open Until Filled

   

Comments

To be considered for this position, a completed online employment application form along with a resume and unofficial transcripts are required.

   

Designated Essential Personnel

No

   

FLSA Status

Exempt

   

Position Classification

Professional Technical Staff (PTS)

   

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to [email protected] or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

  

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [email protected].

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.

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