Customer Service Manager chez KPH Healthcare Services

Scope of Responsibilities:  Responsible for overseeing all aspects of customer service and ensure proper training of new hires and existing employees.

Job Summary: Provide direct supervision and managerial oversight necessary for the efficient and profitable management of the entire store for five locations. 

Travel: Extensive travel required

Job Duties:

• Ensure and oversee the training of all new hires in customer service.
• Ensure all annual training for accreditation and corporate is complete and competencies are signed off on initially and annually.
• Handle day-to-day issues pertaining to customer service that arise.
• Handle all complaints that are received to ensure they are resolved according to our compliant process.
• Ensure all orders are processed in accordance with the documentation required for payment by payer’s regulations
• Report on the complaints quarterly at the Performance Improvement meeting
• Assist in the preparation of budgets and financial plans
• Delegate authority and responsibility to subordinates in accordance with Company policies and procedures.
• Maintain thorough and appropriate documentation and records regarding sales and document scanning.
• Evaluate performance of job duties and coach or redirect each employee
• Effectively communicate, both verbally and in writing, with the patient’s referral sources, management subordinates and other allied healthcare professionals,
• Ensure that each store exhibits overall store unity, teamwork and a favorable working environment.
• Ensure that store teams are responsive to customers in a timely and appropriate fashion.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Marketing, Business Management or related field

Experience:

• Preferred: 3 or more years previous experience in Healthcare, Store Management, or a related field
• Preferred: 3 or more years previous experience in the DME/ Respiratory/Rehab Billing and management experience.

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:

$70,000=73,000  Annual

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.