IT Technician I chez Altasciences

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.  No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role

The IT Technician I is responsible for providing first level support to Altasciences’ users in their daily usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System.

What You'll Do Here

• The computer technician provides accurate and creative solutions to user problems.
• Enhance and develop quality support methods and communication skills through coaching feedback.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Research, resolve, and respond to questions received via phone calls, emails in a timely manner.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Using the Freshservice help desk ticket system, log calls and document the issue, the communication and the solution of the incident.
• To identify recurrent problems, and help users to resolve them.
• To troubleshoot problems encountered by staff members, user account, email and user profiles creation / management.
• To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
• To suggest improvements and upgrades to hardware and software.
• To write training manuals and or train user in the proper use of hardware and software.

What You'll Need to Succeed
• Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu.
• Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
• Excellent customer service skills.
• Excellent organizational and time-management skills.
• Excellent diagnostic and problem-solving skills.
• Ability to effectively prioritize tasks.
• Able to work independently under tight deadlines and as part of a team
• Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10, Windows 11, and Cisco Phone Equipment.
• Basic to Intermediate knowledge of PC and laptop hardware.
• Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
• Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.
• Demonstrated technical skills, with the ability to learn new equipment and procedures quickly;

Software and Technology

• Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10, Windows 11, Cisco Phone Equipment;
• Basic to Intermediate knowledge in PC and portable hardware;
• Basic to Intermediate knowledge in printers, protocols DHCP et DNS, TCP/IP, Active Directory, Clients, Terminal Services, , AirWatch Mobile Device Management,Windows, Deployment Services, Antivirus software;
• Basic to intermediate knowledge in mobile smartphones; iPhone, Android,
• Basic knowledge in VPN, Windows Server 2012 and up, MS Office 365.

What We Offer:

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences' Benefits Package Includes:

• Health/Dental/Vision Insurance Plans

• 401(k)/RRSP with Employer Match

• Paid Vacation and Holidays

• Paid Sick and Bereavement Leave

• Employee Assistance & Telehealth Programs

Altasciences' Incentive Programs Include:

• Training & Development Programs

• Employee Referral Bonus Program

• Annual Performance Review

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MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!