Financial Counselor I chez Orlando Health

💼 Financial Counselor – LabWorks

Orlando Health Bayfront Health Ambulatory
📍 Location: 7000 4th St North, St. Petersburg, FL 33702

🧪 About Orlando Health LabWorks

Orlando Health LabWorks provides high-quality outpatient diagnostic laboratory services across Central Florida. Our certified phlebotomists are committed to delivering fast, accurate results with exceptional customer service.

Why Choose Orlando Health LabWorks?

• 🏥 No facility fee
• ⚡ Same-day results for most routine tests
• 📲 Easy access to results via our Patient Portal

💼 Position Overview

As a Financial Counselor, you will support patients and their families by offering clear, compassionate guidance on payment processes. You’ll help ensure patients understand their financial responsibilities and contribute to a smooth, welcoming experience during their visit.

🎁 Benefits – Starting Day One!

Enjoy a robust benefits package designed to support your health, well-being, and career growth:

• ✅ Medical, Dental & Vision Insurance
• ✅ 403(b) Retirement Savings Plan
• ✅ Health Savings Account (HSA) & Flexible Spending Account (FSA)
• ✅ Up to 5 Weeks Paid Time Off (PTO)
• ✅ Paid Parental Leave & Family Care Support
• ✅ Life Insurance & Extended Leave Plan
• ✅ Pet & Car Insurance
• ✅ 100% Paid Tuition + Loan Repayment Assistance

🌟 Join Us

Be part of a team that values compassion, clarity, and community. At Orlando Health LabWorks, your role helps patients feel supported and informed every step of the way.

Ready to make a difference?
Apply today and help us deliver care that goes beyond the lab.

Essential Functions
• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any
advance directives.

Education/Training
• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements

Licensure/Certification
None.

Experience
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.