Business Services Coordinator chez Ultra Machining Company, Inc (UMC)

Description

At UMC, we don’t just make products - we innovate, solve problems, and build a better future. As a proud, privately owned second-generation manufacturer, we’ve earned our reputation as leaders in our industry by producing highly complex parts with precision and ingenuity. What sets us apart? Our people. We’re a passionate team that values collaboration, continuous learning, and going above and beyond. If this sounds like your kind of workplace, keep reading!

Why UMC?

• Generous PTO: Start with 3 weeks of paid time off per year, with accrual from day one.
• Competitive Pay: Attractive base salary for day shift roles, with opportunities for growth.
• Comprehensive Benefits: Medical, dental, vision, short- and long-term disability, and paid holidays.
• 401k Match: Dollar-for-dollar matching up to 5%.
• Professional Growth: Tuition reimbursement for professional development.
• Work Schedule: Monday through Friday, 8:00 am – 4:30 pm, onsite in Monticello, MN.

The Business Services Coordinator serves as a vital link between UMC's customer-facing operations and internal teams. This dynamic role combines front office hospitality with critical support functions. Creating exceptional first impressions for visitors while providing essential administrative duties. 

Front Office & Customer Experience

• Serve as UMC's ambassador by greeting visitors professionally and ensuring exceptional hospitality
• Answer and direct incoming calls with courtesy and accuracy, providing company information as needed
• Maintain building security through digital visitor log management, badge issuance, and ITAR compliance
• Manage reception area, conference rooms, and workroom cleanliness and organization
• Coordinate amenities including conference room supplies, water, and visitor refreshments

Sales Operations Support

• Process customer order requirements including RFQs, sales orders, forecast data, revisions, and acknowledgements
• Maintain and update customer database with accurate account information
• Enter and revise purchase orders, quotes, and order entries in ERP system
• Sort through open orders to identify discrepancies and escalate to Account Managers
• Complete quote and business risk assessment forms based on Sales team input

Marketing Support

• Assist in developing and maintaining promotional marketing materials
• Support digital marketing implementation across web and social media platforms
• Maintain and update company website content
• Coordinate with vendors for marketing materials and promotional items
• Support trade show and event planning logistics

Administrative Operations

• Manage mailroom operations including supplies, postage meter, and mail distribution
• Coordinate company event planning support and monthly team celebrations
• Maintain vendor relationships (vending, supplies, etc.)
• Support filing, copying, data entry, and general clerical duties
• Water office plants and maintain common areas
• Other duties as assigned.

Requirements

Education and Experience:

• High School Diploma or equivalent.
• 1 to 2 years of relevant experience and/or training, or equivalent combination of education and experience.
• Knowledge of phone/paging systems.
• Digital marketing tools experience (Canva preferred)

Skills and Competencies: 

• Excellent customer service skills 
• Excellent phone etiquette 
• Proficient in MS Word, Excel, Power Point and Outlook
• Strong sense of urgency
• Excellent attention to detail
• Excellent written and verbal communication skills
• Ability to communicate and interface with internal and external customers
• Knowledge and ability to make corrections to grammar, spelling, and punctuation
• Able to make effective and timely decisions 
• Very strong organizational skills: ability to handle and prioritize multiple tasks while meeting deadlines
• Strong problem-solving skills
• Ability to work on multiple projects while maintaining a high level of accuracy
• Excellent judgment and ability to maintain confidentiality
• Strong interpersonal skills; ability to work well with people at all levels
• Must be able to work both independently and in a team environment
• Ability to perform job duties with disruptions (i.e. phone, staff, etc.)
• Embodies the personal commitment to the shared core values of UMC: Great People, Going Beyond, and Growing.

Culture Fit:

• You’re a team player who thrives on collaboration.
• You bring a growth mindset and embrace challenges with grit.
• You care deeply about delivering excellence and going beyond expectations.

Ready to Join a Winning Team?

If you’re passionate about building relationships, solving problems, and contributing to a culture of innovation, UMC is the place for you. Let’s grow together – apply today and make an impact!

UMC is an Equal Employment Opportunity Employer