Property Operations Manager - Mixed Income chez Chicago Housing Authority

The Property Operations Manager is responsible for oversight of and resource management for the day-to-day activity of the third party owned, Mixed Income properties. Through thorough understanding of Property and Asset Management outcomes, this position will ensure that Third-Party Owner entities and their selected Property Management firms operate CHA and/or privately owned property under RAD and/or Public Housing protocols, in accordance with federal, state, and local laws and regulations. Property Operations Managers will express their expertise and oversight through focus on Property Operations and Program Administration.

DUTIES AND RESPONSIBILITIES

• Property Operations — direct interface with Property Management site staff to confirm and ensure adequate management operations at the site level through:

  • Weekly, bi-weekly, monthly, and quarterly site visits for engagement and assessment of site staff

  • Site inspections as necessary 

  • Direct engagement with Property Management teams on the ground

  • LAC/CAC engagement

  • Providing vacant unit status confirmation and system updates

  • Manage preventative and capital maintenance annual plans for the assigned portfolio

• Program Administration — ensures timely responsiveness of the Portfolio Management team members for internal and external requirements and obligations through:

  • Triage for resident concerns, to ensure resolution through completion of resident surveys, coordination with Office of the Ombudsman and participation in coordination meetings 

  • Assuring all audits, reports, inspections, updates, and responses are performed and provided timely

  • Ensuring the timely and accurate completion of standard operational practices (MAT, MIR, AMR, grievances, etc.)

  • Reviewing and monitoring PPM Tenant File Folder Audit practices to ensure compliance with HUD/CHA regulations.

  • Managing CHA’s required Tenant File Review obligations, and completing tenant file reviews (as required by resident billing/ledger/processing concerns)

QUALIFICATIONS

Bachelor's degree in Business or related field with a minimum of two (2) years of applicable experience or, applicable trainings and certifications along with a minimum of four (4) years of experience. Strong professional written and verbal communication skills. Ability to conduct research and prepare narrative reports and proposals. Software proficiency in Microsoft Suite and Property/Asset Management software. A valid driver's license, unrestricted insurability, and ability to travel within Chicagoland boundaries up to 75% of the time. Current working knowledge of HUD and CHA regulatory requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC programs as evidenced by stated course completion and/or certification requirements. 

Salary: $90,000

Grade: S8

FLSA: Exempt

Union: None

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package                

• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance

• Short-Term and Long-Term Disability Insurance

• Long-Term Care Insurance

• Pet Insurance

• Parking Transit

• Prepaid Legal Services

• Brightstar 529 College Savings Plan

• Identity Theft Protection

• Hospital Indemnity Insurance

• Voluntary Critical Illness Insurance

• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match

• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago