Customer Service Supervisor - Calcutta chez undefined

                                                                                                            YOUNGSTOWN AREA GOODWILL INDUSTRIES  

                                                                                                                     COMPREHENSIVE JOB DESCRIPTION

                                                                                                                          Job Title: Customer Service Supervisor

                                                                                                                                      Report to: Store Manager

JOB SUMMARY

· Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.

· Utilize staff on duty efficiently – help build a strong and motivated store team.

· Emphasis on customer service and production.

· Promote sales growth and attend to store merchandising.

· Ability to supervise without showing partiality.

· Aware of store safety and security.

· Assist customers quickly and courteously with their purchase.

· Maintain a pleasant environment in the store among customers and store staff at all times.

· Will be fair-minded but firm in direction.

· Maintain proper handling of merchandise according to store standards/procedures/policies.

· Sufficient mathematical skills to use cash register and complete paper work.

· Will do daily paper work in absence of Store Manager or Assistant Manager.

· Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).

· Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

· Work cooperatively with store management and staff.

· A good communicator with store management and staff.

· Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.

· Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.

· Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.

JOB SUMMARY continued

· Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.

· Aware of shrinkage – internal and external.

· Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

· Employee will have occasional short deadlines and work environment hectic with occasional high stress.

· Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.

· Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED

· A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.

HOURS WORKED

· The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part-Time or Full-Time up to 35+ hours per week.

NUMBER OF DAYS WORKED

· May vary, but normally five days a week.

OVERTIME HOURS

· Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (0 Min. to 6 Min.)

Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

WALKING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

SITTING Occasionally (1-33%)

Activity: Paperwork

CLIMBING Occasionally (1-33%)

Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.

BENDING Occasionally (1-33%)

Activity: Normally stocking and display setup.

STOOPING/KNEELING: Occasionally (1-33%)

Activity: Brief stocking, bagging. Preferred, but not required.

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity: Textile transfer.

TWIST AND TURN: Occasionally (1-33%)

Activity: Normally stocking and display setup

LIFTING Frequently (34-66%)

Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.

CARRYING Frequently (34-66%)

Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help

PUSH/PULL Frequently (34-66%)

Activity: Attend to store merchandise and displays, moving of textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity: Performing normal duties of position

TALKING/HEARING/SEEING Continuously (67-100%)

Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor.

ENVIRONMENTAL CONDITIONS Indoors 100%

Hazards include rolling racks, furniture, and other equipment

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Frequently (34-66%)

Gross Manipulation X Frequently (34-66%)