Pharmacy Engagement Specialist chez HealthPoint Community Health Center

Salary Range: $23.64 - $34.75 Hourly

Location: HealthPoint Administration 955 Powell Ave SW, Renton, WA 98057

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Position will coordinate, monitor, and follow-up with patients for the purpose of ensuring a seamless, positive patient experience with an ultimate goal to transfer prescriptions for HealthPoint paneled patients into HealthPoint Pharmacies. This position will also focus on service recovery and outreach to patients that have recently transferred to a non HealthPoint pharmacy. An ultimate goal is to ensure retention through understanding of patient needs, provision of patient education about HealthPoint pharmacy services, offering of solutions that meet those needs and ensuring effective service recovery.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Contact and engage assigned HealthPoint patients to introduce HealthPoint Pharmacy as their pharmacy home, explains services available to them, and connects them to a pharmacist if needed.
• Identify patient needs which guides patient choice of pharmacy; works on offering internal solutions to meet those needs for the patient.
• Escalate, if needed, and partner with appropriate colleagues across the pharmacy department and organization when identified barriers to care cannot be resolved immediately.
• Maintain knowledge of HealthPoint organizational and pharmacy workflows, operations, and incentives, including all services offered by HealthPoint, to educate members and link them to services. Use this knowledge to complete all aspects of a project (ex. Transfer a prescription in, set patient up with MedSync, arrange mail order or home delivery, ensure medications get into patient’s hands, follow up).
• Use Arcadia Analytics portal, dispensing software data and other various data platforms to follow up with specific patient population.
• Track and report on outreach activities using both Excel and other platforms as needed.
• Initiate service recovery steps to understand and remedy losses of specific patient accounts.

Must have’s you’ll need to be successful:  

• Pharmacy Technician Certification from accredited pharmacy technician program.
• Two (2) to three (3) years of pharmacy or pharmacy related experience; or equivalent combination of education and experience.
• Practical understanding of medical terminology and medication names.
• Ability to follow flexible schedule depending on the project.
• Must have attention to detail, ability to document accurately, work independently or in a team and be driven by deadlines is a must.
• Strong understanding of pharmacy workflows, resources, programs, and pharmacy insurance billing, including prior authorizations.
• Understanding general legal rules around medication dispensing and HIPAA policies related to patient information.
• Must have and maintain a Washington State Pharmacy Technician License.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instruction.
• Constructive and logical thinking and alternative short-to long-term solutions must be considered.
• Action plans must be developed and implemented.
• Must be able to independently project manage (within scope of work) from start to finish, with a proper involvement of others and escalation when and if required.
• Must be able to remain composed, calm, and reasonable in stressful situations.
• Aptitude for computers and ability to work comfortably in a phone and computer-based environment.
• Proficient in Microsoft Office, Excel, Word, email, and internet use. Ability to expeditiously learn new systems.

Proof of vaccination for COVID-19 is required, prior to start.  HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination.  If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage 
• Employee Assistance Program 
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays 
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match 
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance,  identity theft insurance, and pet insurance.  
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more 
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.