Supportive Services Case Manager chez Housing Assistance

Summary/Objective 

The objective of the Supportive Services Case Manager is to provide wrap around/supportive case management services to increase aid and follow-through with individuals who are currently experiencing housing instability. The case manager works closely with the intake team to identify and support individuals needing more immediate or urgent supports to maintain their current level of housing and/or reduce the risk of homelessness. This is a collaborative role that will work directly with individuals and support agencies to help stabilize housing crisis situations and secure/maintain housing. Good interagency collaboration and communication skills are a must. This role operates primary out of the 255 Independence Drive Office and has some remote hours as needed.

Essential Functions

• Coordinates and participates with HAC’s Intake team to identify at-risk individuals who may need more intensive case management services to remain stably housed
• Completes comprehensive assessments related to housing needs and supports client in access services in accordance with housing goals
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
• Collaboratively work with funding resources to find and secure prevention funds for eligible participants if needed
• Provides case management services that potentially includes: providing appropriate resources, tools, and counseling to assist participants in preventing homelessness; Make referrals for services that would increase housing stability including, but not limited to, primary care, behavioral health, substance abuse, and legal services; following up to ensure that the referrals were completed; tracking and documenting participant progress
• Acts as a liaison and advocate with landlords to mitigate issues/advocate for participants as directed
• Collaborate and communicate closely with other agencies/programs also involved in participant care (Community Services, Police Department, DMH, Domestic Violence Services, Legal Services, etc.)
• Document and maintain up-to-date information on services provided to participants in the electronic tracking system and hard copy case records
• Communicate regularly with supervisor and participate in supervision sessions.

Additional Duties

• Attend all meetings, trainings, and workshops as required by Director.
• Other duties as assigned.

Required Qualifications, Education, and Experience

• Lived experience with homelessness prior to age 25.
• Valid MA Driver’s License

Preferred Qualifications, Education, and Experience

• Bachelor’s Degree
• Two years experience with similar participants and/or housing case management experience

Physical and Mental Job Requirements

• Exposure to:
  • Chemicals
  • Electrical hazards
  • Hazardous waste
  • Acidic or harsh substances
  • Fumes/airborne particles
  • Bloodborne pathogens
  • Allergens
• Use of and/or subject to:
  • Vehicle
  • Computers/monitors
• Physical requirements:
  • Occasional lifting/carrying up to 30lbs
  • Occasional pushing up to 30lbs
  • Occasional pulling up to 30lbs
  • Occasional bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Constant sitting
  • Frequent walking
  • Constant handwriting and typing
  • Occasional visual perception
  • Occasional visual inspection
  • Constant hearing
  • Constant speaking
  • Occasional smelling
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple tasks and/or projects
  • Make decisions that have an impact on the individual’s work
  • Make decisions that have an impact on the immediate work unit’s operations and/or services
  • Make decisions that have significant impact on a department’s credibility, operations, and/or services
  • Make decisions that have an impact on the health and wellbeing of clients
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures
  • Analyzing/examining/testing data
  • Emotional/behavioral self regulation/boundaries
  • Interacting with others

Work Environment

• The functions of this role are conducted in an office environment and field environment.

Hours of Work

• This role is an hourly, non-exempt position.
• This is a 35 hour/week position (70 hours biweekly)

AAP/EEO Statement 
The Housing Assistance Corporation (“HAC”) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.  Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.