Enterprise Application Administrator chez Erikson Institute

Position Summary:

The Enterprise Application Administrator will serve as the primary administrator for the institution’s Student Information System (Jenzabar) and provide support in the adoption, integration, and ongoing management of additional institutional CRMs (e.g., Slate/Admissions). This position ensures stability, usability, and optimization of these systems in alignment with institutional goals. The administrator collaborates with stakeholders across academic, administrative, and technical units to maintain data integrity, streamline workflows, and enhance the admissions-to-alumni experience.

Key Responsibilities:

• Administer, configure, and maintain the Jenzabar Student Information System (SIS), ensuring high availability, security, and performance.
• Support implementation, integration, and management of additional institutional CRMs, including learning new functionalities and developing expertise over time.
• Monitor system performance, troubleshoot issues, and coordinate with vendors or IT staff to resolve technical problems.
• Manage user accounts, permissions, and security roles in Jenzabar and additional CRMs, as needed.
• Develop, document, and maintain workflows, business processes, and system procedures.
• Collaborate with Institutional Effectiveness, Admissions, Registrar, Financial Aid, and other functional offices to optimize system use and data reporting.
• Ensure data integrity and compliance with FERPA, GDPR, and other relevant regulations.
• Assist in creating queries, dashboards, and reports to support decision-making.
• Provide training, technical support, and guidance to end users and functional staff.
• Participate in system upgrades, patches, and testing cycles.
• Research and recommend best practices to improve operational efficiency and leverage system functionality.

Qualifications:

• Bachelor's degree in information systems, computer science, higher education administration, or a related field (or equivalent experience).
• Minimum 2–3 years of experience administering enterprise applications, preferably within higher education.
• Direct experience with Jenzabar SIS is strongly preferred.
• Willingness and ability to learn and support additional CRMs (e.g., Slate/admissions & Blackbaud’s Raiser’s Edge NXT/fundraising & advancement).
• Experience with relational databases (SQL), data integration, and reporting tools.
• Strong problem-solving, analytical, and organizational skills.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Knowledge of higher education business processes (admissions, registration, financial aid, student records, fundraising, advancement, etc.) is a plus.

Preferred Skills

• Experience with APIs, data imports/exports, and system integrations.
• Understanding data governance and data security principles.
• Project management experience in system implementation or upgrades.
• Prior training or certification in Jenzabar or Slate.

Erikson is open to individual candidates from all backgrounds and experiences. Candidates should apply whether or not they feel that they meet all the requirements or qualifications for the position. We are looking forward to having exciting conversations with engaging candidates and will welcome your application.

About Erikson Institute

We are the premier early childhood development organization committed to ensuring that all children have equitable opportunities to realize their potential.

Erikson Institute’s graduate school uniquely prepares child development, education, and social work leaders to improve the lives of young children and their families. Our impact and influence are further amplified through our innovative academic programs, applied research, direct services in the community, advocacy, policy and leadership.

Erikson Institute is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, national or ethnic origin, sexual orientation, marital status, age, disability, veteran status, family responsibilities, or any other classes protected by federal, state, or local laws. In addition, Erikson Institute provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local laws (including during the application or hiring process).

To learn more, please visit our web site at www.erikson.edu