IT Assistant Manager - Duluth, GA chez GLOVIS America, Inc.
GLOVIS America, Inc. · Duluth, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Duluth
Job Description
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GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
We are seeking a seasoned IT Assistant Manager to oversee the management of IT applications, administer SaaS platforms, maintenance of infrastructure systems, and provide comprehensive support to subsidiaries. This role also spearhead the analysis of business process, define requirements, and serve as a strategic liaison between business stakeholders, internal teams, technical staff, and external vendors.
Responsibilities
Serve as the primary point of contact for subsidiary-related IT support inquiries and issues
Manage and provide support for various SaaS applications utilized by the company, including configuration, troubleshooting, and user assistance
Define the scope of a business requirement, decide the approach and produce the specification
Monitor and enforce IT security policies to protect organizational data and systems
Lead the IT support/helpdesk team to deliver efficient, user-centric support for all employees
Manage vendors and service providers for hardware, software, and services
Analyze existing business processes and systems to identify areas for optimization and automation
Coordinate with internal teams to address needs and align support with business objectives
Effectively interact/interface with external parties – customers and vendors
Provide training and support to end users on new software and solutions
Create and maintain comprehensive documentation for subsidiary procedures
Compensation Range
$86,000 - $96,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Job Category
Management
Minimum Education Required
Bachelors
Certificates/Security Clearances/Other
City*
Duluth
Additional Qualifications/Responsibilities
Skills & Qualifications
Demonstrable expertise in various technical areas, including programming, software installation and configuration required
Strong knowledge of business process modeling, requirements gathering, and stakeholder management required
Strong problem-solving, analytical, and communication skills required
Familiarity with programming and database (e.g., Java, JavaScript, C#, Oracle, PostgreSQL) required
Good written and verbal communication skills: must be able to effectively convey and document designs and processes required
Education & Experience
Bachelors Degree Required
Master's Degree Preferred
6 - 9 Years of Direct Experience in Information Technology Required
7 - 11 Years of Direct Experience Preferred
1 - 3 Years of Supervisory Experience Required
4 - 7 Years of Supervisory Experience Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Lift up to 20lbs
Carry up to 20lbs
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position is located in the Duluth, GA office
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
Demonstrable expertise in various technical areas, including programming, software installation and configuration required
Strong knowledge of business process modeling, requirements gathering, and stakeholder management required
Strong problem-solving, analytical, and communication skills required
Familiarity with programming and database (e.g., Java, JavaScript, C#, Oracle, PostgreSQL) required
Good written and verbal communication skills: must be able to effectively convey and document designs and processes required
Education & Experience
Bachelors Degree Required
Master's Degree Preferred
6 - 9 Years of Direct Experience in Information Technology Required
7 - 11 Years of Direct Experience Preferred
1 - 3 Years of Supervisory Experience Required
4 - 7 Years of Supervisory Experience Preferred
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Lift up to 20lbs
Carry up to 20lbs
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position is located in the Duluth, GA office
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
State*
Georgia
Salary Range
$75,000-$100,000
