- Professional
- Bureau à Evansville
We are looking for a talented Service Administrator for our Distribution business in Evansville, IN
In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
- Review/create work orders to ensure accuracy for invoicing and warranty.
- Other administrative task on a need-by-need basis.
Responsibilities
To be successful in this role you will need the following:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Diesel Engine and/or Generator knowledge or strong mechanical aptitude required.
- Prior experience in service & repair, or warranty-related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
- Experience in estimate building and communicating value in add on services is a plus.
- High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Compensation and Benefits Base
Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Knowledge of Diesel and or Generators preferred. Prior experience in a shop service environment, repair and warranty related field preferred.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
The regular schedule for this onsite position will be 7:00 AM – 3:30 PM, Monday through Friday. Please note, this position will be on call, every 4 – 5 weeks (Monday through Sunday)and on oncall week you will be working tell 4:30 PM
