IT Support Analyst chez Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EJob Summary:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe PC Technology Operations Analyst is responsible for imaging and configuring Windows 11 laptops and desktops . This role supports the deployment of new hardware and manages the intake of legacy Windows 10 devices for reuse, preparing and upgrading them to Windows 11 in alignment with project timelines and objectives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EKey Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExecute large-scale imaging of desktop and laptop systems using enterprise-standard tools and procedures built on Microsoft Intune Autopilot.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EConfigure devices with a standardized Windows 11 baseline, incorporating customized line-of-business applications based on specific user requirements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EPrepare systems for deployment, including boxing/unboxing and hardware upgrades (RAM, HDD, etc.).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETroubleshoot hardware and software issues and escalate unresolved problems as needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMaintain accurate records in IT ticketing systems for all imaging and configuration tasks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECollaborate with the onsite Lead Engineer and other IT teams to ensure smooth deployment and integration of systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFollow established operational procedures for processing PC configuration requests and orders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure compliance with security protocols and quality control standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EQualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong experience with Windows 11 and Windows 10 operating systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFamiliarity with Active Directory, Microsoft Office Suite, and imaging tools (e.g., Intune Autopilot, SCCM, OSD).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EKnowledge of PC hardware components and peripheral devices.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExcellent troubleshooting and problem-solving skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to work in a fast-paced environment and manage multiple tasks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong communication and customer service skills.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Ctable class=%22MsoNormalTable%22 style=%22border-collapse:collapse;mso-padding-alt:0in 0in 0in 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style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3E(Top 5 Keywords or skills)%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom-style:solid;border-color:#ABABAB;border-left-style:none;border-right-style:solid;border-top-style:solid;border-width:1.0pt;box-sizing:border-box;height:28.15pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 colspan=%224%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3ESkill Proficiency%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:39.1pt;mso-yfti-irow:1;%22%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:39.1pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EYears of Experience%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:39.1pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EBasic Knowledge%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:39.1pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EMedium%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:39.1pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cstrong%3EExpert%3C/strong%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:30.25pt;mso-yfti-irow:2;%22%3E%3Ctd style=%22border-bottom-style:solid;border-color:#ABABAB;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;height:30.25pt;mso-border-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:9.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EWindows 11 and Windows 10 operating systems%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:30.25pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-size:9.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E10+%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:30.25pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22font-size:9.0pt;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:30.25pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22elementtoproof%22 style=%22margin:12.0pt 0in;text-align:center;%22%3E%3Cspan style=%22font-size:9.0pt;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:30.25pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in 5.4pt;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22elementtoproof%22 style=%22text-align:center;%22%3E%3Cspan style=%22font-size:9.0pt;%22%3E***%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:36.55pt;mso-yfti-irow:3;%22%3E%3Ctd style=%22border-bottom-style:solid;border-color:#ABABAB;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;height:36.55pt;mso-border-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:9.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFamiliarity with Microsoft Office Suite, and imaging tools%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid #ABABAB;border-left-style:none;border-right:1.0pt solid #ABABAB;border-top-style:none;box-sizing:border-box;height:36.55pt;mso-border-alt:solid #ABABAB .75pt;mso-border-left-alt:solid #ABABAB .75pt;mso-border-top-alt:solid #ABABAB .75pt;padding:0in;width:132.45pt;%22 width=%22177%22%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-size:9.0pt;%22%3E%3Cspan 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