Small Animal Customer Service Representative chez Quakertown Veterinary Clinic

Quakertown Veterinary Clinic is seeking Customer Service Representatives to join our Small Animal Reception team! At Quakertown Veterinary Clinic, our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them. We are open 24/7 and provide both emergency care and routine treatment for all types of pets.

Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.

Full-time and part-time opportunities are available. To best serve our clients and their pets, a weekly weekend shift commitment, rotating on-call shifts and select holidays are required for this position. We are currently looking for evenings, Shifts 1-9pm or 3-11PM as well as Weekend Commitment. 

Responsibilities:

• Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
• Respond to inquiries and provide information about products and services
• Greet clients, enter or update client and pet information into the practice computer system
• Schedule appointments and check clients in/out for appointments and services
• Monitor reception area and maintain awareness of patient conditions
• Prepare client invoices and obtain payment after services are performed
• Perform over the counter sales of specialty merchandise and prescription diets
• General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records

Qualifications:

• Previous experience in customer service, sales, or other related fields required
• Ability to build rapport with clients
• Ability to prioritize tasks and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Physical Demands                                                                                                                              

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; also to talk and hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Lifting requirements vary based on demands outlined per department.

Benefits: 

• 401k Matching
• Medical, dental, vision benefits. 
• Mental Health Benefits 
• Employee Discounts
• Holiday pay 
• Paid time off
• Life insurance 
• Disability Insurance 
• Shift differentials
• On the job training 
• Access to Online Educational Portal 
• Staff Events 
• Shift differentials of up to $2.50 more