Commercial Sales Advisor chez Southwestwater

Do you want to work for a company that values its people, where you will be able to make an impact? Are you an excellent communicator with a strong work ethic and a methodical approach?  We currently have an opportunity for a Commercial Sales Advisor to join our team based in Walsall. Joining us on a full-time permanent basis, you will receive a competitive salary of £26,299 per annum, depending on skills and experience plus excellent benefits.  About the role We are looking for an enthusiastic Sales Advisor to join our growing commercial team, within a B2B team to support business growth objectives by leading discussions to acquire, retain and grow relationships with small and medium enterprises throughout the UK.The job will involve quoting and contracting businesses via inbound and outbound calls whilst looking to grow the value of customer relationships through intelligent use of a range of value added services. 

What you’ll be doing:

Deliver an exceptional customer experience for all customers across all customer touch points and contact methods to ensure customers remain with our organisation as their preferred retailer of choice

Ask questions to understand customer requirements and close sales

Undertake customer switching activity for incoming customers in line with procedures and Service Level Agreements and ensure the transition is smooth and right first time.

Make and maximise upsell opportunities for our value-added services using our UREP framework, customer tariffs and payment schemes to our customers

Respond to each contact appropriate to the customer and flexing the approach appropriately to align with the relevant brand standards and customer segmentation.

Answer and resolve customer enquiries and complaints in an efficient, courteous and professional manner, delivering exceptional customer service at all times delivering a first contact resolution service.

Liaise with other departments to facilitate seamless customer management

To build rapport and have the ability to adapt and respond to a number of varying queries from customers and colleagues.

Maintain the customer relationship database in a timely and accurate manner to provide the highest quality data

Keep records of calls and sales and note useful information

Contribute to the risk management process by providing qualitative performance feedback on wholesaler and contract supplier performance when required.

Prepare high quality written correspondence and customer communications in an accurate, timely and appropriate manner in line with procedures

To take on extra responsibilities outside the core function as required by business

What we are looking for:

Educated to degree level or equivalent

Proven experience delivering business to business customer service

Customer service experience in the utility sector

Ability to keep up with weekly deadlines and prioritise when necessary

Strong attention to detail when reviewing and creating proposal and contract paperwork

Financial and commercial acumen

Confidence to speak on the phone regularly with customers and TPIs and to influence conversations to understand requirements, gauge attitude and build relationships

Ability to communicate and collaborate with varying departments and seniority levels

What's in it for you:

Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

A range of Group Discounts

Cycle to Work Scheme

Financial support services

And plenty more!

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