Senior UX Researcher, Quantitative chez Cognizant

We’re looking for a candidate who is passionate about using data to uncover insights, measure user behavior, and shape the future of banking experiences.

Primary Responsibilities

• Partner with designers, product managers, and engineers to define measurable research questions that guide product decisions.
• Analyze large-scale behavioral, survey, and experimental data to understand customer journeys, pain points, and opportunities.
• Design and execute quantitative studies (e.g., surveys, log data analysis, A/B testing, multivariate testing).
• Develop and apply statistical models to evaluate usability and customer satisfaction across digital platforms.
• Create dashboards and metrics that track customer experience health over time.
• Translate complex findings into clear, actionable recommendations for stakeholders at all levels.
• Design studies that address both user behavior and attitudes
• Design and execute end-to-end custom primary research using a wide variety of methods

Required Qualifications

• 5+ years of experience in UX research.
• Strong background in quantitative research methods, statistics, and data analysis.
• Experience working with digital analytics platforms (e.g., Google Analytics, Adobe Analytics, Glassbox).
• Familiarity with survey platforms and psychometric analysis.
• Familiarity with Tableau.
• Ability to clearly communicate insights through data visualization and storytelling.
• Strong collaboration skills and comfort working cross-functionally.
• Experience with Agile Development strongly preferred.