Analyst - IT Support chez Nasdaq

We’re looking for an Analyst – IT Support to join our team, reporting to Sr. Manager – IT Support In this role, you’ll provides technical support for our staff members in order to resolve various technical issues involving hardware, software, and peripherals.

You’ll fit right in if you’re a team player, client focused, and resourceful., love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What You’ll Do

• Deploy and troubleshoot end user devices and peripherals including Mac, Windows, iOS, and Android.
• Efficiently track and resolve IT trouble tickets in various IT ticketing systems.
• Support and troubleshoot end user software issues.
• Administer systems for end-user accounts and application access
• Oversee and maintain local inventory of IT assets.

 

What You’ll Bring

• Degree qualified in Computer Science, Information Systems or other related discipline.
• 1+  year of experience Information Technology Support. Proven ability to work as a team to quickly identify and resolve technical issues both small and large.
• Great communicator who works well in collaborative, global environments.
• Comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, Remedy ITSM 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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