Full Time Member Service Rep III (Branch Operations) chez Jolt Credit Union

Join Our Team as a Full-Time Member Service Rep III (Branch Operations)
Location: State Street Branch – Saginaw, MI
Schedule: 40 hours/week (Monday through Saturday)

Are you energized by helping others? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere, then Jolt Credit Union wants to meet you!

Why Join Jolt?

At Jolt Credit Union, we're more than just a financial institution – we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger.

What We Offer You

3 Competitive Medical Plan Options
Dental and Vision Insurance
401(k) with Employer Match
Flexible Spending Account(s)
Employee Assistance Program
Employee Wellness Program with Quarterly Bonus Incentives
Training, Growth Opportunities, and a Supportive Team Culture
Paid Time Off

About the Role

As a Full-Time Member Service Rep III (Branch Ops), you'll be the face of Jolt for our members – greeting them with a smile, helping them navigate financial transactions, and recommending products that improve their financial well-being.

Your schedule will be Monday - Friday, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

Key Responsibilities

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"

• Credit union product promotion and recommendations

• Verifying cash in drawer at beginning and end of day

• Processing deposits, loan payments, VISA payments, and other types of payments

• Disbursing account withdrawals and cashing checks

• Process other teller transactions relative to accounts, credit cards, loans, etc.

• Issuing Cashier's checks

• Cashing U.S. Savings Bonds

• Responding to member inquiries (interest rates, account balances, etc.)

• Assisting with balancing branch, vault, ATM, etc.

• Assist members with online & mobile banking.

• Process Account Modifications

• Add and delete products and joint account owners

• Set up auto transfers for members

• Issue certificates

• Assist members with opening accounts, including Money Market, Super Saver, Kasasa Saver accounts, Kasasa Checking, Checking, and Teen Debit accounts.

• Close member accounts

• Open, close, disburse, and process contributions for IRAs.

• Conduct new member onboarding weekly calls.

• Process credit pay transactions.

• Assist co-workers with out of balance situations.

• Conduct Vault/Recycler/ATM/Drawer audits.

• Take and disburse loan/credit applications.

• Communicate loan decisions to members.

• Protecting the credit union from fraud.

What You Bring to the Team

• Prior experience in customer service is a must (cash handling, teller, or sales experience preferred)

• Strong communication skills, both verbal and written

• High attention to detail and a knack for accuracy

• Confidence, patience, and a positive attitude

• Ability to occasionally lift up to 50 lbs and stay on your feet during shifts

• A passion for helping others and being part of a team

We value people who are:

Energetic
Motivated
Empathetic
Committed to community service

If that sounds like you, you'll feel right at home here.

Incentives & Growth

We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.