Risk Manager (Patient Safety Coordinator) chez Nevada Donor Network Inc

Description

POSITION SUMMARY 

The Patient Safety Coordinator supports the identification, documentation, investigation, and follow-up of patient safety events across all organ, tissue, and eye donation operations. This position assists with communication and coordination between the Organ Procurement Organization (OPO), the Organ Procurement and Transplantation Network (OPTN), Health Resources and Services Administration (HRSA), donor hospitals, transplant centers, and patient families regarding safety-related concerns. The Patient Safety Coordinator promotes a culture of transparency and accountability by facilitating timely reporting, supporting investigations, and assisting with the implementation of safety improvements to enhance patient and donor safety.

 

ESSENTIAL FUNCTIONS 

Essential Functions Statement(s) 

• Assist in monitoring and investigating reported or suspected patient safety events, near misses, and adverse outcomes in real time.
• Support  24/7/365 coverage of patient safety functions through coordination with clinical and administrative teams.
• Serve  as a key point of contact for patients, donor families, hospital partners, transplant centers, the OPTN, and HRSA regarding safety concerns,      complaints, and potential donor-derived disease events.
• Document and submit safety incidents, complaints, near misses, and adverse events to the OPTN and internal databases in accordance with regulatory requirements.
• Track, trend, and analyze safety-related occurrences to identify patterns and opportunities for process improvement.
• Participate in and provide administrative support for root cause analyses (RCA), including gathering data, organizing documentation, and assisting in development of corrective actions.
• Collaborate  with internal departments to ensure updates to OPTN patient safety policies are incorporated into NDN policies, procedures, and training materials.
• Assist in monitoring the implementation and effectiveness of corrective and  preventive actions.
• Coordinate with internal and external stakeholders to ensure safety processes are consistently applied across clinical and operational workflows.
• Assist with the development and delivery of education and training programs related to patient safety, event reporting, and RCA processes.
• Support a culture of patient and donor safety through communication, data integrity, and process improvement initiatives.
• Perform other duties as assigned.
  
   

Requirements

POSITION QUALIFICATIONS 

Competency Statement(s) – Position Specific

· Accuracy - Ability to perform work accurately and thoroughly.

· Analytical Skills - Ability to use thinking and reasoning to solve a problem. 

· Autonomy - Ability to work independently with minimal supervision. 

· Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. 

· Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

· Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

· Management Skills - Ability to organize and direct oneself and effectively supervise others.

· Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

· Technical Aptitude - Ability to comprehend complex technical topics and specialized information. 

· Tolerance - Ability to work successfully with a variety of people without making judgments.
 

Competency Statement(s) – Company Specific

• Understand and commit to the following:
  • Organizational  Core Purpose: To save and heal lives. 
  • Core Values: Relentless, Joyful, Selfless. 
  • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and       get to yes: every donor every time

· Accountability - Ability to accept responsibility and account for his/her actions. 

· Adaptability - Ability to adapt to change in the workplace.

· Communication, Oral - Ability to communicate effectively with others using the spoken word.

· Communication, Written - Ability to communicate in writing clearly and concisely.

· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

· Judgment - The ability to formulate a sound decision using the available information. 

· Team Builder - Ability to convince a group of people to work toward a goal.

· Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

SKILLS & ABILITIES 

Education: Bachelor's Degree in business or healthcare field; Master’s Degree preferred; years of experience may be considered in lieu of education. 

Experience: Two to four years related experience in organ/tissue/ocular donation or healthcare related field and in supervision or management of others

Computer Skills: Knowledge of MS office programs

Certificates & Licenses: Six Sigma Black Belt, but not required. ASQ required 

Other Requirements: None

NDN has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and NDN reserves the right to change this job description and/or assign tasks for the employee to perform, as NDN may deem appropriate.