Senior Manager of IT Infrastructure chez Houston Food Bank

Description

The Senior Manager of IT Infrastructure is responsible for the overall planning, implementation, maintenance, and security of the organization’s technology infrastructure. This position serves as a highly technical leader responsible for the end-to-end management, reliability, and performance of the company’s IT and Operational Technology (OT) infrastructure, systems operations, and critical technology services. The Senior Manager of IT Infrastructure leads a team of IT professionals to provide a high level of customer service for users in a hybrid work environment. 

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Drives the architectural direction and execution of technology initiatives across hybrid IT/OT environments while ensuring operational excellence, cybersecurity resilience, and regulatory compliance in alignment with HFB’s Mission and business needs.
2. Designs, implements, and manages the organization’s IT infrastructure, including networks, servers, storage, cloud operations, and related systems.
3. Participates in the development and execution of IT infrastructure policies, strategies, procedures, and best practices.
4. Executes infrastructure strategies aligned with business goals and IT service management requirements.  
5. Ensures optimal performance, reliability, and security of all infrastructure components.
6. Leads disaster recovery, backup, and system resilience initiatives to minimize downtime and enhance business continuity.
7. Ensures the reliability, availability, scalability, and security of critical systems essential to business continuity.
8. Supports ongoing security assessments and audits by providing infrastructure and operational expertise to identify and mitigate risk.
9. Oversees procurement, installation, and maintenance of hardware, software, and infrastructure.
10. Manages IT infrastructure projects, including upgrades, migrations, and new deployments, ensuring they are delivered on time and within budget.
11. Oversees vendor relationships, contracts, and service level agreements (SLAs). 
12. Ensures compliance with internal policies and external regulations (e.g., data security, privacy, HIPAA, ePHI, etc.).
13. Drives continuous improvement through automation, monitoring, and proactive maintenance.
14. Maintains up-to-date documentation of the IT infrastructure environment and processes. 
15. Sets clear performance objectives, conducts regular reviews, and supports professional growth and technical excellence.
16. Fosters an inclusive, collaborative environment that promotes teamwork, knowledge sharing, and continuous learning.
17. Collaborates cross-functionally to align technology solutions with organizational goals. 
18. Assesses business needs to inform budgeting and financial management decisions with the ability to prioritize resources cost-effectively.
19. Collaborates and aligns priorities with the Data team to maximize impact while minimizing disruption to the business.  

SUPERVISORY RESPONSIBILITIES:

May manage two (2) or more director reports and indirectly provide guidance and/or oversight to employees and/or contractors, or vendors. Develops and maintains roles, responsibilities, and expectations. Practice performance management in support of associate development and perform administrative duties associated with being a manager of associates. Responsibilities include interviewing contractors, planning, assigning, and directing work, and resolving problems. Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.

Requirements

QUALIFICATIONS: 

Education/Experience:

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• 7-10+ years of recent experience managing IT infrastructure in a medium to large enterprise environment, with at least 3 years in a leadership role with direct reports.
• Strong knowledge of network and server architecture, virtualization, cloud computing (e.g., Azure, AWS), storage solutions, and security best practices.
• Experience with ITIL, project management methodologies, and IT compliance frameworks.
• Prior experience supporting a hybrid workforce.
• Extensive experience managing, protecting, and isolating confidential and sensitive data. 
• Excellent leadership, written and verbal communication, and interpersonal skills.
• Expertise with infrastructure automation and Core DevOps practices. 
• Working knowledge of compliance standards (e.g., ISO, NIST, GDPR).
• Possess deep knowledge of Microsoft 365 ecosystem, including advanced SharePoint, Teams, and Power Platform implementations.
• Demonstrate exceptional adaptability, with keen attention to detail. 
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.
• Microsoft Windows Environment certifications preferred.
• Microsoft Office 365 Cloud Environment certification preferred.

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Familiarity with the fundamental principles of ITIL/SLA/HIPAA.
• Ability to work with a diverse population 
• Able to communicate complex information clearly.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to effectively manage, organize, and prioritize work in a fast-paced environment.
• A strong understanding of business processes and requirements.
• Ability to analyze problems, develop and recommend solutions, and resolve issues.
• Ability to remain professional and flexible while under pressure.
• Ability to work collaboratively with cross-functional teams.
• The ability to work on multiple projects simultaneously on a variable schedule based on project demand.

COMPLIANCE:

Carries out responsibilities in accordance with the organization's policies and applicable laws. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES: 

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality Manages Conflict / Presentation Skills / Financial Acumen / Developing Direct Reports 

PHYSICAL REQUIREMENTS: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 20 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an office or community classroom setting environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL: 

Travel may be required for this position, including up to 10% of the time within the 18-county area in the Houston metro area.

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.