Food Service Liaison, Call Center, Part Time chez Baystate Health
Baystate Health · Springfield, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Springfield
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$18.91 - $21.73 - $25.36
Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Food Service Liaison to join our Food and Nutrition Services team in Springfield, MA.
SCHEDULE:
Part Time, 2nd Shift
16 hours/week
Working hours are typically every Fri, Sat, Sun and Mon
Alternating shifts of 2pm-6pm and 3:30pm-7:30pm
*Shift Differential Offered for Weekends*
LOCATION:
Baystate Main Campus, 759 Chestnut Street, Springfield, MA
THE ADVANTAGES OF WORKING WITH BAYSTATE!
Excellent Compensation High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
QUALIFICATIONS:
High School Diploma or Equivalent
Experience in hospitality/food services industry strongly preferred
1-2 years' experience in customer service and/or call center
Ability to multitask
Computer literate
Strong communication skills, both verbal and written
OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package or any incentive payments that may be applicable to this role.
Summary:
The Food Service Liaison (Liaison) facilitates intra and inter-department communications, processes patient menu selections, and troubleshoots patient meal-related problems that may arise. In addition, the Liaison is responsible for training new employees on the use of electronic medical records and dietary computer applications.
May be required to assume a leadership role when necessary.
Job Responsibilities:
1) Facilitates communication between nursing, Food, and Nutrition Departments and the Call Center.
2) Initiates and documents service recovery.
3) Processes Adult Partial Treatment Unit (APTU) meals and assigned non-select meals.
4) Troubleshoots patient meal-related problems.
5) Retrieves, reviews, and enters necessary patient information from CIS and CBord as needed.
6) Prints and appropriately processes CBord reports.
7) Performs Formula Technician duties when necessary.
8) Utilizes critical thinking to address problems and situations.
9) Conducts and oversees new employee training.
We strive to be the place where we can help you build the career you deserve – apply with your resume today – YOU belong at Baystate!
Education:
GED or HiSET (Required)Certifications:
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
