- Professional
- Bureau à Burgaw
Dental Office Manager
Position Summary
The Office Manager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the Office Manager role.
Essential Duties and Responsibilities
- Plan and manage business operations to ensure excellent patient support services.
- Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
- Run and analyze management reports.
- Train, develop and manage staff to meet performance standards.
- Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
- Review and approve timecards and PTO for staff.
- Adhere to all HIPAA and OSHA regulations.
- Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
- Maintain the appearance and functionality of the dental office.
- Support marketing initiatives and provide input to adapt to office location and patient demographics.
- Respond to patient queries and resolve issues to ensure patient satisfaction.
- Ensure adherence to company policies and procedures.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Associates or Bachelor's Degree Required
Minimum of 2 years of management experience (in dental/ortho setting preferred)
Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members.
Writing and communication skills:
- Effective interaction with others in spoken and written English
- Accurately transfer gathered data into a patient record
- Ability to read and understand technical and professional materials
- Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff
Intellectual and motor skills:
- Ability to work independently
- Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
- Ability to demonstrate critical thinking skills
Computer skills:
- Intermediate computer knowledge
