- Junior
- Bureau à Fairbanks
GENERAL SUMMARY
Customer service representative in a fast-paced sales office. Processes orders from walk-in customers and over-the-phone and fax orders. Schedules deliveries, if needed. Provides service necessary to assume efficient and quality service to the customer.
SPECIFIC RESPONSIBILITIES (including but not limited to):
− Computer invoicing of sales orders for contractors and retail customers.
− Provides excellent quality service to customers.
− Use of calculators and cash register.
− Must be able to legibly write and organize notes.
− Knows and understands the uses of a wide variety of building materials.
− Communicates special orders and pricing requests with Purchasing Agent.
− Provides product specification for customers.
− Maintains clean and organized showroom.
− Advises direct supervisor of low inventory level and special products needed.
− Notifies direct supervisor of all customer complaints.
− Performs other tasks as assigned by the FBBM Manager.
REQUIREMENTS:
− Knowledge of construction, products, and accessories is desirable.
− Provides a professional and positive attitude.
− Knowledge of computer invoicing is desirable.
− Possesses organizational skills and note taking.
− Possesses oral and written skills sufficient to deal with customers and fellow employees.
− Knowledge of calculators to provide multiple arithmetic operations.
− Operates a multi-line telephone system.
− Must have own transportation and valid Alaska Driver's license.
− Must be able to work overtime and weekends
− Able to work independently as well as with a team.
BENEFITS:
- Paid holidays, overtime.
- Medical, Dental, Vision Insurance.
- 401(k) Plan.
- Bonus Plan*, Profit Sharing Plan* (*dependent on hours worked).
- HSA Plan.
