Specialist, Case Management chez ESQUIRE DEPOSITION SOLUTIONS LLC

Description

Are you organized, detail-driven, and passionate about delivering exceptional client experiences?

Join Esquire as a Specialist, Case Management, where you’ll support the accurate delivery of managed firms and cases to clients. In this role, you’ll assist case managers, coordinate with production teams, and ensure smooth communication and quality outcomes that help create clients for life.

Why Choose Esquire?

Esquire is a leader in legal support services, trusted by clients nationwide for our professionalism, precision, and commitment to excellence. As part of our team, you’ll contribute to a collaborative culture that values innovation, accountability, and client satisfaction. We invest in our people, providing the tools and support you need to grow and thrive in a fast-paced environment.

About the Role

The Specialist, Case Management serves as a key link between case managers and production teams, ensuring that client requirements are accurately communicated and executed. You’ll help manage case documentation, review deliverables, and support quality assurance to maintain client satisfaction. This role requires strong organization, attention to detail, and the ability to multitask effectively in a dynamic environment.

Key Responsibilities

• Serve as a liaison between case managers and production teams to ensure accurate communication of client requirements.
• Assist with case setup, standing orders, and documentation.
• Review case transcripts and deliverables for quality and timeliness.
• Coordinate with scheduling, production, and billing teams to ensure alignment with client needs.
• Communicate updates and issues to case managers for resolution.
• Support dispute resolution related to deliverables and billing by gathering necessary details.
• Assist with invoice review and accuracy under guidance of case managers.
• Provide logistical support for remote deposition testing and hosting.
• Produce final transcripts and exhibits.
• Track case progress and escalate issues when necessary.
• Participate in process improvement initiatives to enhance client experience.
• Perform other duties as assigned.

What You’ll Need

• Education: College degree preferred, or equivalent combination of education and experience.
• Experience: 1–2 years in legal, client services, or administrative support preferred; exposure to litigation support or legal operations a plus.
• Skills: Strong interpersonal, communication, and organizational skills.
• Technical: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); willingness to learn internal systems such as NetSuite.
• Attributes: Detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment.

What Success Looks Like

• Timely and accurate communication between case managers and production teams.
• High-quality support that enhances client satisfaction.
• Consistent delivery of accurate and on-time case materials.
• Positive contribution to client retention and overall team performance.

💬 Don’t meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you’re excited about this role but don’t match every qualification, we encourage you to apply—you may be exactly who we’re looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered consistent with applicable laws, including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you have the right to request reasonable accommodation. Submit your request to [email protected].