Donor Engagement Manager - Portland chez Ronald McDonald House Charities of Oregon

Description

We are seeking a highly detail-oriented and strategic Donor Engagement Manager to lead our comprehensive stewardship efforts for individual donors. This role plays a key part in donor retention, personalized stewardship, and connecting supporters to the mission through storytelling. Working closely with the Portland-based Engagment Team, the Donor Engagement Manager helps maintain a strong base of loyal donors, supports major gift opportunities, and ensures meaningful donor engagement. 

Primary Responsibilities

Stewardship

• Serve as the lead stewardship manager for individual donors at or below $2,500 (Tanner Society) in Portland to foster long-term retention and identify upgrade potential.
• Implement donor stewardship activities including renewals, recognition, touchpoints, and local engagement opportunities.
• Partner with leadership to track, prioritize, and prepare major gift asks to increase donors engagement.
• Maintain accurate CRM records and analyze trends to support retention and giving growth strategies.

Retention & Relationship Building 

• Develop and execute monthly recurring donor campaigns in collaboration with leadership
• Create personalized donor touchpoints including handwritten notes, local impact updates, and small-scale engagement opportunities.
• Mange donor experience and engagement around signature events
• Build SMART goals and monitor data to ensure retention benchmarks are met and flag key relationships for strategic cultivation.

Support for Key Donor Relationships

• Provide support to leadership by preparing donor briefings, tracking shared relationships, and coordinating touchpoints.
• Collaborate across teams to ensure a unified stewardship experience for donors receiving attention from multiple leaders.
• Develop tools and dashboards to support donor prioritization for stewardship and cultivation across Engagment Team.

Storytelling & Mission Connection

• Source and curate compelling stories that reflect the impact of our work utilizing mission-based content.
• Collaborate with program staff to highlight authentic voices and lived experiences.
• Integrate storytelling into donor communications via email marketing and social media.
• Use narrative to strengthen emotional connection and inspire donor loyalty and giving.

Requirements

Experience Required

• 3–5 years of nonprofit experience, preferably in donor relations, stewardship, or individual giving.
• Demonstrated success in maintaining and growing donor relationships and executing thoughtful stewardship plans.
• Experience supporting gift officers or executive leaders in donor-facing work is strongly preferred.

Skills & Attributes

• Strong interpersonal and communication skills with a  warm, professional demeanor.
• Strategic thinker with a high degree of attention to detail and follow-through.
• Proficient in donor database/CRM systems (Raiser’s Edge preferred), email marketing tools, social media management, and Canva.
• Collaborative team player who thrives in a mission-driven culture and contributes to donor-centric thinking.
• Ability to manage multiple priorities with accountability and a high level of discretion.

Work Environment 

• Primarily office-based in Portland, OR with local travel required for donor meetings and community visibility.
• Must be able to work flexible hours including occasional evenings/weekends.
• Must be able to lift up to 40 pounds