Logistics Coordinator chez Excel Moving & Storage Inc

Description

Excel Moving and Storage Inc. is an award-winning agent for Allied Van Lines and a 3PL Logistics agent. Excel’s goal is to provide the highest quality service in all areas of business and strives for excellence from all associated within its organization. We currently are looking for a Logistics Coordinator in our Raleigh headquarters who takes pride in their work, loves to build relationships with customers, and wants to go the extra mile to ensure that the customer’s expectations are exceeded. Job Description

· Serves as the primary contact for distribution, local, long distance, and international moves

· Works closely with the customers and partners in reviewing moving policies and procedures

· Registers new jobs in Excel’s software system in a timely and accurate manner

· Management of daily schedule to ensure customer satisfaction

· Updates information as changes occurs throughout the project

· Conduct a follow-up call to the customer after the move has been completed

· Works with the Operations department to maximize customer satisfaction

· Complete all job paperwork for work to be billed

· Assists as a backup in answering incoming phone calls and setting sales appointments

Requirements

· Previous customer service experience – 1-2 years

· Previous experience in the logistics industry – preferred but not required

· Basic PC skills

· Excellent written and verbal communication skills

· Ability to work independently

· Excellent problem solving and planning skills

· Good social skills and the ability to work with diverse personalities

· Ability to work in a team oriented atmosphere