Produce Lead - Eataly Eaton Centre chez Eataly North America

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Produce Lead serves as a liaison between Produce team members and the Market Manager to ensure that Produce & Pronto is properly stocked and displayed attractively across Eataly’s retail department. The Produce Lead promotes exceptional guest service on the retail team, using interpersonal skills and product knowledge to drive sales and improve guest satisfaction. Reports to the Market Manager.

• Ensures quality and freshness of all produce in the retail operations in accordance with Eataly’s quality standards. 
• Ensure that produce shelves, displays, aisles, preparation and storage areas are in clean and orderly condition, and that product is adequately stocked and rotated. 
• Demonstrate exceptional knowledge of produce (local, organic, farms, sustainability, etc.); maintain awareness of new products and regularly incorporate new products into the overall produce mix. 
• Demonstrate exceptional customer service in accordance to Eataly’s service standards. 
• Collaborates with the Warehouse team to maintain proper stock levels, organizing back stock and warehouse storage effectively and efficiently
• Follows order and inventory procedures and receives deliveries, verifying order and invoice accuracy
• Assists with delegating tasks, supervising, training and motivating Produce Associates
• Maintains accurate department signage, pricing and labelling
• Rotates products according to First In First Out (FIFO) standards
• Inspects shelves and immediately removes expired or damaged merchandise
• Assesses departmental food waste with department heads and diverts waste to donations
• Partners with Guest Relations, Grocery, and Events & Education to coordinate product demos
• Maintains safe and cleanly work conditions and compliance with state and federal regulations
• Performs light cleaning duties such as sweeping, dusting and packaging disposal as necessary
• Performs other duties as required or assigned

• High school diploma or equivalent
• 1+ year of experience in grocery
• Proactive and able to multitask
• Excellent communication skills
• Knowledge of Italian food and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule including nights and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to use a hand truck, cart, box cutter, ladder and cleaning supplies

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!